Customer Services
2 weeks ago
**Minimum requirements for the role**:
- A customer service management diploma or business administration diploma is preferred for this role.
- Previous experience having worked within an internal sales management or related role ideally within an industry that manages stock and warehousing supplying into various manufacturing or distribution industries.
- Must have strong leadership and management skills.
- Must have sound customer relationship management and communication skills.
- Must be able to collaborate working closely with different divisions.
- Experience in processes, procedures and operations management.
- Must be computer literate with MS Office
- Previous ISO and customer audit experience is preferred.
- Managing the internal sales team to ensure that the customer services administrative teams are well trained and are able to provide a good service to clients and internal staff.
- Managing of sales process systems (SAP) and familiarization of internal procedures (ISO) and maintenance and monitoring thereof to ensure strict alignment to SOPs.
- Monitoring of work accuracy with regard to sales order processing pertaining to on time and in full invoicing and credit notes and overall sales process accuracy.
- Managing internal and external customers requirements and expectations with pro-active follow up calls ensuring customers expectations from order acceptance, prevailing prices are adopted and aligned with the clusters prevailing monthly pricing.
- Supporting divisions strategic plans through customer service excellence.
- Establishing and maintaining ongoing rapport with existing and potential house account customers as well as identifying growth opportunities together with the cluster managers
- Rolling out an effective customer service benchmarking program annually.
- Pro
- actively driving resolution of any disputes that may arise with customers.
- Appropriately communicating brand identity to teams and customers.
- Collaborating closely with sales and operations to ensure the key administrative functions form part of OTIF criteria.
**Salary package, including benefits, is highly negotiable depending on experience gained.
-
Airport Inbound call Centre
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa Maneshez solutions services Full timeProviding introductory information to new customersEnsuring that customers are satisfied with products or services.Following up with clients or customers to check that they’re still satisfied with any purchasesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a client’s or...
-
Customer Services
5 days ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71201 **Job Type** - Temp Contract **Job Title** - Customer Services **Computer Skills** - SAP,MS Office **Industry** - Manufacturing **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - General Commerical Duties: - Receiving order from customer or rep- - 2. The order is captured on SAP. (creating order...
-
Customer Service Associate
Found in: Talent ZA C2 - 5 days ago
Johannesburg, South Africa Quantanite Full timeAbout Quantanite: Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients. ...
-
Customer Service Advisor
6 days ago
Johannesburg, South Africa Hutech Head Office Full time**Position: Customer Service Advisor** **Industry: Automotive** **Location: Boksburg, Gauteng** **Salary: Market related** Introduction: The Customer Service Advisor oversees all aspects of the customer interaction process in the After Sales component. **Minimum Requirements**: - Minimum of a Matric/Grade 12, a recognised tertiary qualification will be...
-
Customer Service Consultant
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa Logic 360 Group Full timeThe primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative / support functions to external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for the S/O administration, follow up, communication, customer...
-
Customer Service Advisor
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa MSA Outsourcing Solutions Full timeJob DescriptionMSA Outsourcing Solutions is seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and maintaining strong relationships.As a Call Handler (Virtual Personal...
-
Customer Service Host
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa Profession Hub Full timeOur client is searching for a Customer Service Host to join their team in Johannesburg. As a Customer Service Host for our Casino & Sportsbook, you will play a pivotal role in delivering exceptional customer service to casino & sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, provide...
-
Customer Service Host
Found in: Whatjobs ZA C2 - 1 week ago
Johannesburg, South Africa Profession Hub Full timeOur client is searching for a Customer Service Host to join their team in Johannesburg. As a Customer Service Host for our Casino & Sportsbook, you will play a pivotal role in delivering exceptional customer service to casino & sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, provide...
-
Customer Service Host
Found in: Talent ZA 2A C2 - 3 weeks ago
Johannesburg, South Africa Profession Hub Full timeOur client is searching for a Customer Service Host to join their team in Johannesburg. As a Customer Service Host for our Casino & Sportsbook, you will play a pivotal role in delivering exceptional customer service to casino & sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, provide...
-
Customer Service Supervisor
4 days ago
Johannesburg, South Africa Qetello Holdings Full time**Duties and Responsibilities**: **Overall Customer Service** - Plan, coordinate and control the activities of the customer service team to maintain and enhance customer experience; and meet revenue and organizational objectives. - Develop and maintain customer service standard operating procedures. - Enhance and Encourage a culture of customer service....
-
Customer Service Agent
6 days ago
Johannesburg, South Africa Pollock and Associates Full timeCustomer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...
-
Customer Service Agent
5 days ago
Johannesburg, South Africa Henkel Full timeAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...
-
Customer Service Agent
5 days ago
Johannesburg, South Africa Energy at Work Projects Full timeAcquisitions agent is responsible for sales and lead conversion targets. - Marketing to both existing and new customers - Follow up on outstanding leads or queries - Handle inbound and make outbound calls according to campaigns - Demonstrate excellent knowledge of product, service offerings and systems - Negotiate and make relevant product and service...
-
Customer Service Intern
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa Stryker Full timeWhy customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Customer Service Administrator
6 days ago
Johannesburg, South Africa Tiger Recruitment Full timeMin 2 - 5 years customer service experience; Matric; Own Transport & SAP. Preferably female (as per client request). This role will entail customer service, picking stock, making / preparing orders etc. Pharma / Healthcare knowledge an added benefit.
-
Customer Service Specialist
4 days ago
Johannesburg, South Africa Mondelēz International Full time**Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. **How you will...
-
Customer Service Consultant
Found in: Talent ZA 2A C2 - 3 weeks ago
Johannesburg, South Africa Isilumko Staffing (JHB) Full timeOne of our clients are seeking a customer service consultant to join them on a contractual basis. Requirements:Previous experience in customer service or call centre.Must be computer literate.Willing to work on an ad-hoc basis.Grade 12 is essential.
-
Customer Service Consultant
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa Isilumko Staffing Full timeOne of our clients are seeking a customer service consultant to join them on a contractual basis. Requirements:Previous experience in customer service or call centre.Must be computer literate.Willing to work on an ad-hoc basis.Grade 12 is essential.
-
Customer Services Supervisor
6 days ago
Johannesburg, South Africa Mayfly Agri (Pty) Ltd Full time**Minimum requirements for the role**: - Must have a Degree in Business / Supply Chain Management or related. - An MBA degree will be an added advantage. - Minimum 3 years experience in managing a team is essential - Minimum 5 years operational experience in Customer Service, Commercial, Logistics, Supply Chain and Administration will be required - Strong...
-
IT Customer Service Analyst
Found in: Talent ZA C2 - 1 week ago
Johannesburg, South Africa Cool Ideas Service Provider Full timeCool Ideas, leading ISP in Rosebank Johannesburg requires an IT Customer Service Analyst to join our teamJob Functions: Logging of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workProvide follow up supportExperience and Knowledge...