Customer Services

2 weeks ago


Johannesburg, South Africa Prostaff Holdings Full time

**Minimum requirements for the role**:

- A customer service management diploma or business administration diploma is preferred for this role.
- Previous experience having worked within an internal sales management or related role ideally within an industry that manages stock and warehousing supplying into various manufacturing or distribution industries.
- Must have strong leadership and management skills.
- Must have sound customer relationship management and communication skills.
- Must be able to collaborate working closely with different divisions.
- Experience in processes, procedures and operations management.
- Must be computer literate with MS Office
- Previous ISO and customer audit experience is preferred.
- Managing the internal sales team to ensure that the customer services administrative teams are well trained and are able to provide a good service to clients and internal staff.
- Managing of sales process systems (SAP) and familiarization of internal procedures (ISO) and maintenance and monitoring thereof to ensure strict alignment to SOPs.
- Monitoring of work accuracy with regard to sales order processing pertaining to on time and in full invoicing and credit notes and overall sales process accuracy.
- Managing internal and external customers requirements and expectations with pro-active follow up calls ensuring customers expectations from order acceptance, prevailing prices are adopted and aligned with the clusters prevailing monthly pricing.
- Supporting divisions strategic plans through customer service excellence.
- Establishing and maintaining ongoing rapport with existing and potential house account customers as well as identifying growth opportunities together with the cluster managers
- Rolling out an effective customer service benchmarking program annually.
- Pro
- actively driving resolution of any disputes that may arise with customers.
- Appropriately communicating brand identity to teams and customers.
- Collaborating closely with sales and operations to ensure the key administrative functions form part of OTIF criteria.

**Salary package, including benefits, is highly negotiable depending on experience gained.


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