Operations Executive

6 days ago

Kempton Park, South Africa Proactive Recruitment Full time

We are seeking a Catering Operations Executive to manage our VIP Lounges in various locations across South Africa. The main location is in Johannesburg, but you will be required to travel nationally up to 80% of the time.

**Key Performance Areas**:
Financial Management
Purchasing & Stock Control
Menu and Wine Lists
Hygiene, Safety & Quality Standards
Monitoring of Human Resources Management
Client Liaison & Retention
Social Media and Website
Marketing and Magazine
IT Connectivity and Redundancy
Business Continuity plans for business
Client Relationships
Self-Management

**Qualifications and Experience**:
Tertiary Education essential
Experience in managing operations at multiple outlets
Computer Literate (Excel & Word)
Experience in managing contracts
Financial Knowledge
Minimum 5 years experience in Catering or Hospitality Industry in a Senior Position
Driver's license - Extensive Travel up to 80% of the time.

**Attributes and Competencies**:
Conceptualisation
Listening
Self -Motivation
Time Management
Judgement
Excellence Orientation

**Performance Standard**:
Units within the allocated Division achieve budgeted and/or expected profits.

Unit & HQ expenses are in line with budgets and/or meet the stipulated turnover/ expense ratio.

Efficient and ongoing control is exercised over menu costing, purchases, and labour costs and appropriate and speedy action is taken to rectify identified problems.

Efficient and ongoing control is exercised over debt collection and appropriate and speedy action is taken to rectify identified problems.

Efficient and ongoing control is exercised over cash expenses and banking procedures.

In liaison with the Accountant, annual budgets involving the relevant subordinate manager are scrutinised and adjusted where indicated and submitted to the Chief Financial Officer on or before the stipulated deadline.

Efficient stock control is exercised in the projects falling within the allocated Unit and stock holdings are in accordance with Company standards.

Meals provided meet agreed-upon menu specifications in terms of content, quality and quantity.
Identified risks are addressed timeously.

Cash purchases are monitored, and overspending is identified and addressed.

Units falling within the allocated Division purchase stock through Company appointed preferred suppliers.

Hygiene, food safety and quality standards are met within the allocated units.

Problems identified through the FCS audit are acted upon timeously.

HR-related policies and procedures are in place and complied with at all Units in the allocated Division.

Payroll schedules of projects in the allocated Division are accurate and signed off and employees are paid accurately and on time.

New appointments at Units within the allocated Division meet the requirements of the job specification and preference is given in terms of Employment Equity goals.

Performance is monitored and reviewed at the stipulated times at all Units in the allocated Division.

Training and development needs are identified, planned for and implemented at all Units within the allocated Division.

Discipline is maintained.

Effective communication is practised.

Employees report harmonious relations.

Employee contribution to business success is recognised through the quarterly recognition process.

Where applicable proactive contact with clients in the allocated Division is established and maintained.

Client enquiries and queries are dealt with promptly and efficiently
Premises, facilities and services are optimised to generate additional revenue and profits.

Relevant events are diarised and attended in order to obtain leads for new business.

Sites are branded and aesthetically appealing in accordance with Company standards.

Business opportunities are recognised and leads are forwarded to the Sales department.

Tender requests are assisted with and tender documents are forwarded to the relevant department.

Performance is monitored and reviewed at stipulated times.

Training or development needs of direct reports are identified, planned for and implemented.

Identified subordinates are mentored effectively for succession.

Feedback is provided to the CEO as stipulated.

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