Call Centre Skills Coach

We are searching for polite call center representatives to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services... No Experience Require - A training is Conducted Key Roles / Responsibilities - Answering or making calls to...

**MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

_The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

Senior Sales Managers wanted I-talk Financial Services based in Randburg is looking to fill the above mentioned posts. **_Qualifying criteria: _** - Coordinate Sales floor - Manage Team leader and their Teams - Compile reports daily - Liaise with QA managers to ensure quality standards are met - Set up calibration when necessary - Delegate work accordingly...

**Job Purpose** Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets...

What will you do? The Call Centre Supervisor will ensure the department delivers the required performance and deliver and a great customer experience The individual will ensure that through their team, customers receive a friendly, professional and consistently high-quality service helping to resolve various queries, close any sales enquiries, identify up...

Job Title: Call Centre Sales LeadAt Recruitment Dynamix, we are seeking a skilled and experienced Call Centre Sales Lead to join our team. As a Call Centre Sales Lead, you will be responsible for leading a team of Sales Call Centre Agents who deal with inbound calls.Key Responsibilities:Coaching and mentoring team membersCommunicating goals and...

**Reference** - PE002318/LS**Location** - Gauteng, JHB - Eastern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the **Manufacturing industry **is currently looking to employ** a Call Centre Manager based in Elandsfontein, Gauteng.** **A wonderful career opportunity awaits you.** **Requirements**: - Degree...

**CALL CENTRE MANAGER** **Who are we** We are a credit repair company, we help South Africans clear their credit records, get out of debt review and enjoy lower installments on their debt repayments. We also assist our clients in Blacklisting removal, Debt review removal and Debt mediation. **Responsibilities** - Oversee and manage the day-to-day...

**Synopsis** Our client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension. Role Overview: **Qualification and Experience** - National Senior Certificate/Grade 12 - Relevant Degree/ 3 Year Diploma or Equivalent Experience - 5-8 Years Service Centre Team Leader Experience -...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

h2 {color: #00b3b3;}Call Centre Team Leader Sales InboundAt Recruitment Dynamix, we are seeking an experienced Call Centre Team Leader to lead our Inbound Sales team.Main Job Function:You will be responsible for managing and directing sales call centre agents in achieving their daily duties. With a focus on customer satisfaction, you will take accountability...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**REQUIREMENTS**: - Diploma/ Degree in Business Management - 5 years management experience in a Call Centre environment - Windows 7 proficient (Word, Excel, Powerpoint) - Proficiency in three or more of the 11 official SA languages will be beneficial - Computer Literacy (MS Office Suite). - Knowledge of SAP ERP Systems - CRM platforms (Salesforce...

We are currently seeking motivated, enthusiastic, and reliable Call Centre Representatives to join our ever-growing team of professionals. No experience required, Training will be provided. Roles - Answer inbound calls in a timely and friendly manner - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the...

Key ResponsibilitiesThe Randburg Call Centre Supervisor will be responsible for managing a team of customer service representatives, providing coaching and guidance to ensure they meet or exceed their performance targets.As a supervisor, you will also be responsible for identifying areas of improvement and implementing changes to enhance customer experience...

On offer - Basic of R6 500, with commission you will averageR15 000 per month Main Job Function: You will manage and direct sales call centre agents in achieving their required daily duties (NB: No hunting, all inbound) Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You...

We are seeking a skilled and dynamic Supervisor to oversee Call Centre operations and manage the INFOR EAM system's security and administration. This role requires a strong leader who can enhance call centre performance, drive process improvements, and effectively manage user access and data integrity within the INFOR EAM system. **Key...

**Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

We are looking for an organised call centre manager to improve and supervise daily operations and performance of call centre staff. **Responsibilities**: - Develop objectives for day-to-day activities - Ensure targets are being met and evaluate performance of call centre staff - Conduct effective resource planning - Monitor and improve return procedures -...