Quality Management Consultant

3 days ago

Midrand, South Africa Sanlam Full time

**Who are we?**

**What will you do?**
- Audit and report Sales, Client Services Quality findings for new policies sold and /or servicing existing business.
- Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business.
- Achieve and maintain the required targets on QA samples to be audited.
- Conduct coaching /collaboration with stake holders to address errors.
- Review, analyze and report on corrections and any ad-hoc requests.
- Minimum Qualification Required:

- Matric/NQF 4
- Full FAIS and RE qualification will be an advantage
- Minimum Experience:

- Minimum of 1 years’ experience in a Quality Assurance role
- Minimum 1 years Short-term Insurance experience
- Minimum 1 years Business Insurance experience
- TIA & MIA experience is essential
- Deliverables include, but will not be limited to:

- Analyzing Calls
- Compile Trends
- Conduct QA sessions
- Essential Requirements:

- Grade 12/Standard 10/NQF 4
- Organized
- Assertive
- Innovative
- Self-disciplined
- Self-motivated
- Self-starter
- Analytical
- Attention to detail.
- Excellent administrative skills
- Excellent communication skills (verbal & written)
- Able to work flexible hours.
- Must be able to work under pressure.
- Active listening skills
- Results oriented.
- Teamwork
- Very good knowledge of excel.

**Knowledge and Skills**
- Call monitoring and assessments and leads support activities(i.e. campaigns)
- Documents feedback for coaching and developing agents
- Process management and standards alignment
- Leads queries, investigations and complaints

**Personal Attributes**
- Communicates effectively - Contributing dependently
- Plans and aligns - Contributing dependently
- Self-development - Contributing dependently
- Optimises work processes - Contributing dependently

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Core Competencies**
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Drives results - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently

**Turnaround time**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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