Senior Contract Lifecycle Coordinator

1 week ago

Bryanston, South Africa ABC Worldwide Full time

The Senior Contract Lifecycle Coordinator provides support in the Contracts Management Lifecycle Process. This includes the maintenance of customer data for Support and Service contracts and other information, ensuring that the relevant database is up to date and accurate. The Contract Specialist follows a detailed process to ensure that Renewal Data and pricing is presented at certain intervals during the life cycle to the relevant client engagement team/teams. Job Description Key

**Roles and Responsibilities**:
**General administration**:

- The Senior Contract Lifecycle Coordinator provides an administrative function in the Contract Management Lifecycle by processing contract data, maintaining contract data and adding contract data by using standard processing protocols and procedures as designed, including ensuring that all transactional and service data remains in line with contracting agreements and internal planned revenue and cost.
- They must be able to administrate strategic client accounts and contracts in conjunction with the relevant Go to market teams
- Must have a clear and in depts. understanding of the client requirements and environment as articulated by the relevant Go to market teams
- The Senior Contract Lifecycle Coordinator must be able to assist operationally with the execution of tasks with Contract Specialists and be able to provide guidance and support in terms of Contract Management principles and processes in general

**Contract maintenance**:

- The Senior Contract Lifecycle Coordinator is required to maintain and keep up to date data related to the serviceability of the client and in line with the agreed entitlements as provided for in the client agreement, this includes but is not limited to, locations, equipment records, movements where applicable, decommissioning, updates of any kind, additions of any kind as well as ensuring that automated release of cost and revenue is taking place and is not hindered during the life cycle of the contract.

**Contract renewal triggering**:

- The Senior Contract Lifecycle Coordinator keeps track of contract renewal dates and they ensure that the available process and systems are used to its full functionality by actively completing tasks for clients and renewals assigned to them from time to time
- Ensure that they do not miss tasks which might delay the delivery of renewal schedule information - They inform the Contract Manager of any impediments both internal and external that will delay renewal schedules to be produced and distributed on time
- They ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly. This will extend from the quote to order process to pre-sales and post-sales and may include dealing with service product enquiries, ensuring the resolution and escalation to the necessary third parties for resolution.
- They assist team members and the Manager in the day to day tracking of tasks and activities and highlight concerns and or delays. They assist with troubleshooting these concerns or delays and provides input into mitigation of such.

**Vendor Contracts**:

- They also provide support and guidance to team members with regard to Vendor tools, platforms as well as assist in complex vendor renewals
- The Senior Contract Specialist ensures that back-to-back contracts are procured upon renewal where required for client contracts and they track, and process associated back-to-back costs.
- When client contracts are due for renewal, the Senior Contracts Specialist will obtain the required information from vendors and or Distributors, including end-of-life data to update schedule detail. They ensure that all vendor contracts are renewed when required.

**Contract invoicing**:

- The Senior Contract Lifecycle Coordinator will Invoice where required and due, contracts that have renewed based on the commercials and Client Purchase order details as received.
- They will collaborate when required with the Account Receivable team to ensure that invoicing is processed according to contract agreements.

**System usage and Standard processes**:

- The Senior Contract Lifecycle Coordinator is required to make use of Tier 1 and 2 systems when and where applicable and as per the standard process as documented and updated from time to time.
- They are to adhere to Company rules in terms of usage of systems, files, transactions, and all other mechanisms designed to provide seamless and integrateable processing.
- They are required to adhere to updated processes as defined from time to time, including but not limited to transactions, uploads, reports and actual O2C change processes. - They must ensure that they adhere and comply to the Standard way of work down to work instruction level.
- The Senior Contract Specialist provides guidance and support to team members on systems and processes

**Produce and use reports**:

- They prepare and distribute required reports includi

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