Facilities Soft Services Coordinator

4 weeks ago


Durban, South Africa Cosmopolitan Recruitment Full time

**Position Summary**
- Co-ordination of all tasks (soft services, business support administration and procurement functions) and any actions regarding general facility upkeep to ensure facility soft services are compliant to SLA and OHSE deliverables**.**

**Key Accountabilities/ Principal Responsibilities Primary Duties**
- Ensure the soft servicesare executed at all designated sites according:

- Waste Management
- Cleaning, Hygiene & Pest Control
- Landscaping & Indoor Plants and Waste
- Food aid services
- Helpdesk, reception and switchboard services
- Admin, procurement and call centre

**Quality Control**
- Identify Scope of Work &Quality requirements according to maintenance request.
- Conduct Quality Control Inspections on a daily basis an ensure records are kept thereof
- Completion and Reviewing of quality reports on a weekly/monthly basis
- Ensure all work is completed as perwork order and to quality standards.
- Ensure daily reporting and escalation of faults toTechnical Supervisor and client.
- Ensure emergency items are is reported tothe Technical Supervisor and client.
- Development of inspection plans relative to all soft services as stipulated above.
- Ensure regular feedback to end user/staff regarding status of service level agreement and completion.
- Institute all approved process and procedures, adapt and make site specific as required
- Implement revised process and procedures as and when required
- Ensure all on site (Client) policies, procedure, rules and regulations and adhered to at all times

**Manage Contractors**
- Familiarize with all terms and conditions and performance standards as perSLA per service
- Ensure contractors adhere to SLA at all times, andreport any non-compliance as partof performance management
- Communicate additional service requirements to Technical Supervisor to incorporate into SLA
- Ensure effective and efficient service delivery
- Ensure all planned service activities are adhered to and that the service report issued is issued to Key Accounts Manager
- Ensure proactive approachby logging proactive calls ona daily basis
- Follow up on outstanding Helpdesk Work Orders and Requests and ensure the work is completed and that the ETA is communicated to Technical Supervisor, client and helpdesk

**Client Liaison**
- Provide regular task feedback to client
- Complete all / any client requests and ensure client satisfaction
- Provide feedback to Management

**Invoicing Control**
- Co-ordinate and manage all invoices for all work completed by the relevant service provider
- Ensure quotations are receivedand processed for approval with line manager
- Familiarize with the approved invoicing procedures and abide by them
- Assist in timeous submission of invoicing by Contractors and that all details are received (work order number, PO number, vat registration number, etc)

**Reports**
- Complete monthly Management Report for Technical Supervisor and Client, highlight all operational issues and comment on the status of such issues
- Report on status of projects
- Report on staff
- Highlight concerns
- Make recommendations or submit request for assistance.

**General Operations and HR**
- Ensure all operational outputs are noted
- Timesheet management
- Assist in Managing on-site operational expenditure
- Communicate all operational activities to all respective staff
- Make recommendations on any operational issues that need to be altered to fit individual sites

**It should be noted that for operational reasons, it may be necessary for to perform tasks other than those described herein from time to time.**

**Prescribed procedures may be amended by management as and when required.**

**Key Skills and Experience**
- Grade 12
- Ability to motivate and manage staff
- Excellent written and verbal communication skills
- 2-3 year experience in Facilities Maintenance Management
- Computer Literate in MSOffice
- Experience of contract administration
- Knowledge of Occupational Health and Safety Act and relevant legislation
- Knowledge of SLA’s
- Valid driver’s license
- Valid driver’s license - Own reliable transport
- Hospitality Cleaning and/or Commercial Cleaning experience

**People and Management Skill**
- Good people relationship skills
- Good interpersonal skills
- Customer focused
- Good and proven leadership skills
- Able to work under pressure and meet deadlines
- Ability to handle and control difficult situations
- Ability to create and maintain budgets
- Able to keep Contractors in line with agreed Service Level Agreements (SLA’s)
- Ability to communicate on high level
- Self-motivated
- Integrity
- Computer literacy skills
- Time management skills
- Practical building maintenance skills

**Key result areas**
- Understand role of reporting to the business and client.
- Understand interworking with various teams to ensure client financial compliances.
- Understanding that feedback and communication iscritical to success.

**Additional Responsibilities and S



  • Durban, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a soft service manager To provide supervisory direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction. The responsibility is for the national footprint of the client’s premises and covers the following services: Cleaning,...


  • Durban, South Africa the Employment Channel Full time

    Grade 12 - N. Dip / Trade Test: Electrical or Mechanical or Building Management / Construction Manager - 2 - 3 years experience in facilities maintenance management - Computer literate in Ms Office - Experience in Contract administration - Experience in writing and presenting reports - knowledge of pre-planned maintenance service advantage - Knowledge of...


  • Durban, South Africa CSG Foods Full time

    **Location** Durban **Closing Date: 26/05/2023** **Scope & General Purpose of the Job** The Junior Facilities Coordinator for the maintenance and general upkeep of equipment and facilities at client sites. They must have worked in commercial, industrial, or residential spaces, performing maintenance duties themselves, or contracting service providers....


  • Durban, South Africa Cosmopolitan Recruitment Full time

    **Reporting to** Key Accounts Manager **Position Summary** **Key Accountabilities/ Principal Responsibilities** **PRIMARY DUTIES** - Manage technical maintenance and product development - Manage Staff - Manage Administration - Manage CAFM System - Contract, SLA and Matrix Management - Manage Health and Safety Compliance - Manage Client...


  • Durban, South Africa Affirmative Portfolios Full time

    **Governance** **KwaZulu Natal ~ Durban** ***: Job title - Supervisor Facilities Term - Permanent Salary - R58 000 Per Month Durban KZN **Main Purpose of the Job** - Responsible for ensuring that the regional workplace infrastructure meets required statutory compliance and needs of the Organisational by managing all the required services. To also ensure...


  • Durban, South Africa Progressive International Full time

    KwaZulu Natal, Durban - NEG - NEG Annually Cost To Company (Market related) **JOB PURPOSE** directing and, coordinating administrative and facilities of Durban office. Making decisions to improve general office Administration, handling and managing different aspects of the office from Admin support, accounts, Visitors support, Security, accommodation...


  • Durban, South Africa Fempower Personnel Full time

    **Requirements**: - National Diploma (3 years) Building related Engineering studies (e.g. Civil, Mechanical, Electrical, etc, NQ level 6( Essential) - Building or Engineering Trade related certification (Trade tested Electrical, Filter and Turner, Mechanical or similar - Certificate in Project Management (essential) - 5 Years Knowledge of building...

  • Facility Manager

    4 weeks ago


    Durban, South Africa Red Rock Recruitment Full time

    KwaZulu Natal, DurbanR 40000 - R 45000 Monthly Cost To Company (Market related, Negotiable)Our large FMCG Retail Concern is looking for a Head Facilities Manager to commence at their Head Office in Durban Soonest.**THE PRIMARY JOB PURPOSE**: - To Manage, Coordinate, and engage in the planning, management, and monitoring of all aspects related to the...


  • Durban, South Africa Progessive International Full time

    **Key requirements**: Degree or diploma in people management or related field **10+ years'** increasing responsible role in administration or business operations Legal background Technical skills (Added advantage) Computer literate Strong verbal and written communication skills Excellent interpersonal and relationship building skills Ability to...

  • IT Facilities Lead

    4 weeks ago


    Durban, South Africa Asante Recruitment Services Full time

    **Please note that 8 Years' experience in Oil & Gas Industry is a firm requirement for this role.** **Key Job Accountabilities**: - Draft and maintains procedures and documentation for “Facilities IT - Major Projects” to ensure that specifications are provided within the agreed service levels and all relevant policies and procedures are adhered to. -...

  • Facilities Manager

    4 weeks ago


    Durban, South Africa Games Global Full time

    In the role of Facilities Manager for South Africa, you will oversee and manage all facilities related matters for Games Global’s Durban and Cape Town offices. This will include managing relationships with landlords, body corporate, onsite service providers and other key stakeholders, ensuring the smooth running of the canteen, cleaning services and...

  • Service Coordinator

    4 weeks ago


    Durban, South Africa Tech5 Full time

    **We're Hiring!** **Position: Service Coordinator** **Service Coordinator.** Check our website for the complete breakdown: Tech5, an Internet Service provider has an exciting opportunity for a Service Coordinator Position. **Key Responsibilities**: **Service Coordination**: - Schedule and monitor service installations, upgrades, downgrades and...

  • Projects Coordinator

    4 weeks ago


    Durban, South Africa Afrika Tikkun Services Full time

    **Description**: We are seeking a highly capable and dedicated Projects Coordinator to join our team. In this role, you will be responsible for managing various programs and providing essential support to ensure the smooth operation of all assigned projects or programmes. Your primary focus will be on coordinating and overseeing activities related to Host...

  • Facilities Manager

    3 weeks ago


    Durban North, South Africa TLT Appointing Full time

    Job DescriptionThe Facilities Manager is responsible for managing the team to ensure 100 % compliance in accordance with relevant legislative requirements with regards to the facilities function, e.g. OHS; procurement and vendor management; risk management, facilities account management(H/Q and branches) and document management (including courier and...


  • Durban, South Africa Mustek Full time

    **Responsibilities**: Coordinate the day-to-day operations of building maintenance activities. Participates in the development, recommendation, and administration of policies, procedures, and processes in support of departmental operations. Responds to inquiries and requests from internal departments and co-ordinate services rendered by external sources....


  • Durban, South Africa Broll Property Group Full time

    **POSITION PURPOSE** The Senior Facilities Manager will be responsible to review, create and manage systems, projects, programs and contractors to ensure that the facility services support the business goals and objectives of the company. Responsible for the day to day management and supervision of all Facilities Management services, including general...


  • Durban, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Tasks may also change throughout a cleaner’s employment. A cleaner performs delicate tasks of maintenance that is needed in any workplace regardless of the nature of work. To provide a professional, efficient and effective cleaning service that enhances the appearance of the facility and supports a healthy...

  • Logistics Coordinator

    4 weeks ago


    Durban, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Logistics Jobs in Durban- Salary- R480k - R420k- Job Type- Permanent- Education- Degree- Experience- 5+ years' experience- Reference- PE0012020GR- - logistics.jobs(at)staffingprojects.co.za- Fax- 0867247757Stop, if you are a Logistics Coordinator this is a fantastic opportunity to be a part of a very successful FMCG...


  • Durban, South Africa Immploy Recruitment Full time

    Management of all hospital facilities, clinical infrastructure and assets. Management of all staff in the Technical Department. Management of contractor performance and facility support services Implementation and keeping abreast with Group Policy and Procedures to manage and maintain the hospital facilities and assets. Management of risks related to...


  • Durban, South Africa Absolut Career Personnel Full time

    Customer Service Coordinator URGENTLY needed for a mining and cranes division based in Durban. Responsibilities are as follows:Operational assistance to the Technical Advisors Handling of service requests. Arranging of service attendances Planning of engineer pool Preparation of project specific documentation Journal duty at weekends and bank holidays...