Soft Service Manager

3 weeks ago

Durban, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for a soft service manager To provide supervisory direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction. The responsibility is for the national footprint of the client’s premises and covers the following services: Cleaning, Hygiene, Catering, Landscaping, Vending Solutions, Help Desk, Mailroom (including courier and reprographics) and Pest Control

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Subcontractor Management**
- Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.
- Foster a good relationship with outside contractors and monitor and evaluate the standard of service delivery and cost.
- Liaison with the Compliance manager to ensure contractor compliance and safety standards are met and maintained from inception of contractor until end use.
- Implement the agreed SLA with Service Providers.
- Ensure mechanisms are in place for effective performance management and review of subcontractors
- Follow up non-conformance as per SLA.
- Hold and document regular review meetings with the service providers.
- Ensure that all contracts are agreed and in place per service provider and approval has been received from the client prior to action

**Reporting**
- Assist with the development of Preventative Planned Maintenance Plans and a list of capital improvements with soft service activities being your priority.
- Undertake building audits and review results.
- Liaison with client to ensure reporting is relevant to the need.
- Provide daily/ weekly/ monthly reports on call status and SLA attainment
- Ensure Help Desk Reports are generated and submitted to the client timorously
- Monitor the accuracy, grammar and spelling of calls logged.
- Liaison with the systems administrators to ensure the system is set up correctly for the accurate and correct logging of calls.
- Provide regular communication plan to the client on the call logging process and encourage the logging of calls.
- Provide statistical data to assist the management team and client in the making of decisions.
- Provide KPI and QBR reporting information and report as such during these sessions. Be able to comment on trends and provide feedback as requested within your field of scope

**Project Management**
- Project manage ad-hoc projects of a soft service nature.
- Assist in obtaining the required resources for any projects
- Liaison with the service providers responsible for the soft service delivery during projects.
- Work closely with the technical manager and Senior facilities manager to ensure the project is delivered on time and to budget.

**ISO 9001; 14001 & 18001 - Quality, Environmental and Health & Safety Standards**
- Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
- Ensure Contractor compliance for all 3rd part and divisional suppliers.
- Liaison with the compliance manager to ensure all compliance and CHESM targets are achieved and met.

**Skills and Competencies**:

- Understanding of the equipment, materials and suppliers used in facilities management.
- Good understanding of SLA’s (Service Level Agreements).
- Knowledge of LRA and managing labour relations issues.
- Valid driver’s licence and own transport.
- MS Word, Excel and Outlook.
- Understanding Scheduling and Rostering
- Attention to detail
- Good financial and business acumen

**Qualifications**:

- Grade 12
- Facilities Management Diploma or similar.
- 2-3 Years’ experience in a similar environment.

  • Soft Services Coordinator

    1 month ago

    Durban, South Africa Femminit Recruitment Full time

    **Position Summary** Co-ordination of all tasks (soft services, business support administration and procurement functions) and any actions regarding general facility upkeep to ensure facility soft services are compliant to SLA and OHSE deliverables. **Key Skills and Experience Required**: - Grade 12 - Ability to motivate and manage staff - Excellent...

  • Junior Facilities Manager

    1 month ago

    Durban, South Africa South Point Management Services (Pty) Ltd. Full time

    **GENERAL PURPOSE** Junior Facility Manager supports residential and commercial customers in providing facility services and customer support for a Customer Centric Environment. The Junior Facility Manager provides a service to the customers in the buildings supported. These may cover: - The supervision/management of soft services (soft services allude to...

  • Product Manager

    1 month ago

    Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spans: - Motor Products - Medical Products - App based security and roadside services - Financial Products - Communication Products We are looking for a General Product Manager to...

  • Account Manager

    3 weeks ago

    Durban, South Africa Service Solutions Full time

    Account Manager / Leader - Westville DBNOur client is seeking a dynamic and customer-oriented individual to join our team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with our valued clients. You will be responsible for ensuring client satisfaction, promoting our products and...

  • Account Manager

    3 weeks ago

    Durban, South Africa Service Solutions Full time

    Account Manager / Leader - Westville DBN Our client is seeking a dynamic and customer-oriented individual to join our team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with our valued clients. You will be responsible for ensuring client satisfaction, promoting our products and...

  • Partner Director

    1 month ago

    Durban, South Africa HeadHunters Full time

    **Reference** - PE001386/RW**Sector** - Finance**Location** - KwaZulu Natal, Durban**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Minimum Requirements/ Qualifications**: - Tertiary Degree is a pre -requisite unless very experienced (30 years). - Bachelor of Business Science or B Comm is preferable, and CFA/ CFP is an...

  • Customer Service Centre Trainer

    5 hours ago

    Durban, South Africa RCL FOODS Careers Full time

    **RCL Foods** is in search of a **Customer Service Centre Trainer** to join our **Logistics Division**. The role will be based in **Durban, KwaZulu Natal,** and report to the** Customer Service Centre Specialist**. The purpose of this role is to lead in the analysis, design, development, implementation, and evaluation of training programmes in accordance...

  • Security Operations Manager

    4 weeks ago

    Durban, South Africa Fidelity Service Group Full time

    **Purpose of the role**: Reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and...

  • Branch Manager – Logistics

    4 weeks ago

    Durban, South Africa Service Solutions Full time

    Our Client, a leader in Logistics is seeking to employ a Branch Manager at their Durban Branch Duties, but not limited to: Assume responsibility in running the branch efficiently and profitably Achieve monthly budgets and profits Management of staff and fleet Marketing and selling the rental of vehicles Processing of invoices and quotations...

  • Branch Manager – Logistics

    4 weeks ago

    Durban, South Africa Service Solutions Full time

    Our Client, a leader in Logistics is seeking to employ a Branch Manager at their Durban Branch Duties, but not limited to:Assume responsibility in running the branch efficiently and profitably Achieve monthly budgets and profitsManagement of staff and fleetMarketing and selling the rental of vehiclesProcessing of invoices and quotationsOpening of...

  • Account Manager

    1 month ago

    Durban, South Africa Service Solutions Staffing Full time

    Westville Durban Our client seeking a dynamic and customer-oriented individual to join their team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with valued clients. You will be responsible for ensuring client satisfaction, promoting products and services, and driving business...

  • Store Manager – Pavillion

    4 weeks ago

    Durban, South Africa Service Solutions Full time

    Premium FMCG brand, international market leader is seeking to employ a store manager to join their team Requirements Grade 12 3+ Managerial experience in a premium brand needed Sales driven Operational abilities Strong leader In return company offers Stability, basic salary plus full benefits A clear credit and criminal history need apply

  • Store Manager – Pavillion

    1 month ago

    Durban, South Africa Service Solutions Full time

    Premium FMCG brand, international market leader is seeking to employ a store manager to join their team RequirementsGrade 123+ Managerial experience in a premium brand neededSales drivenOperational abilitiesStrong leader In return company offers Stability, basic salary plus full benefitsA clear credit and criminal history need apply

  • Product Manager

    1 month ago

    Umhlanga, Durban, South Africa Talksure Full time

    MAIN PURPOSE OF THE ROLE The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spans: Motor ProductsMedical ProductsApp based security and roadside servicesFinancial ProductsCommunication Products We are looking for a General Product Manager to provide enhancement and...

  • Product Manager

    4 days ago

    Umhlanga, Durban, South Africa Talksure Full time

    MAIN PURPOSE OF THE ROLE The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spans: Motor ProductsMedical ProductsApp based security and roadside servicesFinancial ProductsCommunication Products We are looking for a General Product Manager to provide enhancement and...

  • Service Manager

    1 month ago

    Durban, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban - Motor Retail - Service Dept - Market Related | Negotiable - Job ref: KZN000211/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a long established and highly successful Dealer who requires the services of a Service Manager **Minimum Requirements** - Service management experience is not negotiable - Matric Certificate - Computer...

  • Service Manager

    1 month ago

    Durban, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban - Motor Retail - Service Dept - R 30 000 - R 40 000 Monthly - Job ref: KZN000313/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership Service Manager **Minimum Requirements**: - Must have a minimum of 3 to 5 years’ recent experience as a Dealership Service Manager - Must...

  • Case Manager

    1 day ago

    Durban North, South Africa Prairieland Service Coordination, Inc. Full time

    We are looking to add to our Prairieland family in Decatur, IL. Prairieland is seeking a Case Manager/QIDP to serve Effingham, Coles and Shelby Counties. Bachelors degree in human service related field and one-year cumulative experience providing direct service to individuals with developmental disabilities required. The one-year cumulative experience...

  • Store Manager Gateway

    4 weeks ago

    Durban, South Africa Service Solutions Staffing Full time

    International FMCG brand in Gateway is seeking to employ an experienced Store Manager to lead their team Main requirements: Grade 12 2 plus years in a managerial role with a Premuim brand Excellent communication skills Ability to lead team and manager store according to brand requirements As per our clients requirements, a clear credit and criminal...

  • Service Manager

    1 month ago

    Durban, South Africa Curriculum V Full time

    Workshop in Springfield Park that is looking for a Service Advisor to look after Customer Service and workload allocation within a growing workshop. Previous experience in a similar role is essential. The Service Advisor must take ownership of all aspects of the business, as well as looking after new and existing clients. Must have a strong mechanical...