Quality Analyst

As a Quality Analyst for an international Business Process Outsourcing (BPO) company, you would be responsible for ensuring the quality of call center operations and monitoring performance against objectives. The role typically requires a minimum of two years of experience in a similar role in a BPO or call center environment. Key responsibilities may...

**Role**: Quality Analyst Quality Analyst typically need to understand the principles of quality assurance and the skills they need to perform their duties. The main purpose of this role is to drive KPI targets through effective Quality assurance measures via people and process. Ensure that direct spans of control are motivated, focused, and effective in...

**Job description** amplify5 has an exciting opportunity for another international brand to join our team. We are looking for dedicated, outgoing, bubbly, tenacious, and driven Quality Analysts who can communicate effectively with business leaders If you are interested in the role you will: - Have 12 months of experience dealing with UK customers - Have...

Responsibilities include: - Call monitoring and providing actionable insights. - Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. - Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. - Evaluates outbound interaction quality. - Tracks issues in the...

**Urgent need of an Quality Analyst** **Requirements**: - Monitoring of transactions as per process guidelines - Campaign experience in Insurance or Utilities - Monitor transactions as per targets and guidelines - Provide coaching and feedback to consultants following audits - Prepare quality presentations and reports as per requirement - Collecting and...

Responsibilities include: Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...

**Urgent need of an Quality Analyst (George Area)** **Requirements**: - Monitoring of transactions as per process guidelines - Campaign experience in Insurance or Utilities - Monitor transactions as per targets and guidelines - Provide coaching and feedback to consultants following audits - Prepare quality presentations and reports as per requirement -...

**Job Advert** If you’ve been waiting for an opportunity to further your career at Concentrix, then seize this moment and let your knowledge and skillsets shine. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem-solving skills. You...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure. You’ll...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have...

**Job Advert** Are you driven by excellence, meticulous in your work, and proud of your dedication? If your answer is "yes," then a Quality Analyst role at Concentrix is your next career move. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under...

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

As a Test Analyst at Ecentric, you will be responsible for ensuring the quality and reliability of our application changes. You will work closely with development and business teams to identify potential issues early and collaborate with them to resolve these issues.About the TeamThe Test Analyst will be part of a dynamic team that is committed to delivering...

The Deployment Quality Assurance Analyst will be responsible for auditing and adjusting analytic solutions for our customers and partners. The analysis process is a multi-phased work stream where analysts work with customers and service engineers to identify issues and assure the accuracy of the data produced by our software. Analysts need to be very fluid...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under...

Penta Consulting, a leading technology service provider, is searching for an IT Quality Analyst to support a system integration client on a large-scale project in Cape Town. As a key member of our team, you'll be responsible for developing and executing comprehensive test plans to validate the functionality and accuracy of large language models (LLMs).You'll...

At Rhino Africa - Africa's leading luxury tour operator, we are proud to promote safari & luxury travel destinations across Africa, pioneering a new path for sustainable tourism and leaving our legacy on the continent. We aim to be Africa's ambassadors, and now, we are offering you the opportunity to join our Business Intelligence Team as a Data Quality...

Duties and ResponsibilitiesWe are looking for a highly skilled and experienced Quality Assurance Analyst to join our team. The successful candidate will be responsible for:Evaluating and monitoring IT service desk operations to ensure compliance with quality standards and ITIL best practices.Developing and implementing quality assurance processes and...