Quality Analyst

**Job description** amplify5 has an exciting opportunity for another international brand to join our team. We are looking for dedicated, outgoing, bubbly, tenacious, and driven Quality Analysts who can communicate effectively with business leaders If you are interested in the role you will: - Have 12 months of experience dealing with UK customers - Have...

Responsibilities include: - Call monitoring and providing actionable insights. - Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. - Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. - Evaluates outbound interaction quality. - Tracks issues in the...

Responsibilities include: Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...

**Urgent need of an Quality Analyst (George Area)** **Requirements**: - Monitoring of transactions as per process guidelines - Campaign experience in Insurance or Utilities - Monitor transactions as per targets and guidelines - Provide coaching and feedback to consultants following audits - Prepare quality presentations and reports as per requirement -...

**Job Advert** If you’ve been waiting for an opportunity to further your career at Concentrix, then seize this moment and let your knowledge and skillsets shine. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and...

**Job Advert** If you’ve been waiting for an opportunity to further your career at Concentrix, then seize this moment and let your knowledge and skillsets shine. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and...

**Job Advert** Are you driven by excellence, meticulous in your work, and proud of your dedication? If your answer is "yes," then a Quality Analyst role at Concentrix is your next career move. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem-solving skills. You...

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

The Deployment Quality Assurance Analyst will be responsible for auditing and adjusting analytic solutions for our customers and partners. The analysis process is a multi-phased work stream where analysts work with customers and service engineers to identify issues and assure the accuracy of the data produced by our software. Analysts need to be very fluid...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under...

Lead Quality Analyst **Lead Quality Analyst** **Location**:Cape Town Epping Mill **Kimberly-Clark is a leading Fast-Moving Consumer GoodsOrganisationemploying more than 42,000 people worldwide.** For more than a century, Kimberly-Clark has transformed ideas into innovative products. ANDREX®, is one of the UK’s mostrecognisableand celebrated brands, in...

**Joining Our Team as a Junior Quality Assurance Analyst At SOLID, we believe in the power of quality assurance to ensure that every product we deliver exceeds our customers' expectations and our team of Quality Assurance Analysts are integral to ensure that these solutions are flawless and reliable. As a Junior Quality Assurance Analyst, you won't simply...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure. A...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Claremont on an exciting campaign. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s...

**Why Ramp** Ramp is a fast growing UK SaaS startup, with founders who have successfully exited businesses in the past and worked on some of the worlds biggest brands, including Candy Crush, PokemonGO, Curve, Monzo to name a few. Traditional revenue forecasting for businesses is broken. Ramp was built out of a pure frustration of using spreadsheets to...

**Job Advert** Are you ready to take up the challenge of a new position that will test your capabilities and reward your meticulous work ethic? Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Claremont, on an exciting campaign in our vibrant Cape Town office. You’ll be joining our fun-loving global...

About the RolePBT Group is looking for a skilled Test and Quality Analyst to support the Business Technology team in ensuring that delivery is aligned to business requirements and that best fit and sustainable solutions are applied.The successful candidate will have experience in systemic and integrated approaches to testing, considering up-stream and...

Quality Assurance Analyst (Contract) to join one of our client project teams. As a QA Analyst, you will be part of the team (initial project 3 months) delivering a transformation project for one of our clients. You will be part of a small team that is tasked with developing an already existing platform built by the client. The primary purpose of the QA...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...