Quality Analyst

Responsibilities include: - Call monitoring and providing actionable insights. - Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. - Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. - Evaluates outbound interaction quality. - Tracks issues in the...

Responsibilities include: Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...

**Job Advert** If you’ve been waiting for an opportunity to further your career at Concentrix, then seize this moment and let your knowledge and skillsets shine. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and...

**Job Advert** Are you driven by excellence, meticulous in your work, and proud of your dedication? If your answer is "yes," then a Quality Analyst role at Concentrix is your next career move. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their...

**Job Advert** If you’ve been waiting for an opportunity to further your career at Concentrix, then seize this moment and let your knowledge and skillsets shine. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and...

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

The Deployment Quality Assurance Analyst will be responsible for auditing and adjusting analytic solutions for our customers and partners. The analysis process is a multi-phased work stream where analysts work with customers and service engineers to identify issues and assure the accuracy of the data produced by our software. Analysts need to be very fluid...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under...

Lead Quality Analyst **Lead Quality Analyst** **Location**:Cape Town Epping Mill **Kimberly-Clark is a leading Fast-Moving Consumer GoodsOrganisationemploying more than 42,000 people worldwide.** For more than a century, Kimberly-Clark has transformed ideas into innovative products. ANDREX®, is one of the UK’s mostrecognisableand celebrated brands, in...

**Joining Our Team as a Junior Quality Assurance Analyst At SOLID, we believe in the power of quality assurance to ensure that every product we deliver exceeds our customers' expectations and our team of Quality Assurance Analysts are integral to ensure that these solutions are flawless and reliable. As a Junior Quality Assurance Analyst, you won't simply...

About the RolePBT Group is looking for a skilled Test and Quality Analyst to support the Business Technology team in ensuring that delivery is aligned to business requirements and that best fit and sustainable solutions are applied.The successful candidate will have experience in systemic and integrated approaches to testing, considering up-stream and...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...

**The Role**: We are seeking a highly capable data quality analyst to develop procedures to enhance the accuracy and integrity of our organization's data. In this role you will be performing data analysis, collaborating with our BI & analytics developers to enhance data collection and storage procedures, and preparing data analysis reports. **What you'll...

**Company Description** We are - the Rank Group. From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth. Our Quality...

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyse contact data to...

BASIC FUNCTIONS:This position in Quality Assurance is responsible for enhancing QA methodology and ensuring compliance by working with management to improve quality and process standards that result in on-time and efficient delivery of systems. QUALIFICATIONS: - 1+ years of QA Test Analyst experience - BS Engineering/Computer Science or equivalent...

BASIC FUNCTIONS:This position in Quality Assurance is responsible for enhancing QA methodology and ensuring compliance by working with management to improve quality and process standards that result in on-time and efficient delivery of systems. QUALIFICATIONS: - 1+ years of QA Test Analyst experience - BS Engineering/Computer Science or equivalent...

The Role: **Quality Analyst** **Permanent** **Based in Cape Town** **Main Purpose of Position**: To analyse customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of data **Main Responsibilities (including but not limited to)**: - Reduce business risk, improving the quality of call...

**Purpose of the Job**: - To manage, analyse and report on accounting data in financial control function with the objective of ensuring the completeness and accuracy of all accounting records, analyse trends and ensuring adherance to all accounting policies in order to safeguard assets and minimise risks with mínimal audit findings. **Who You Are**: You...

**Senior Quality Analyst - Cape Town - On site** **WHO ARE WE?** Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the...