Retention Adviser

4 days ago


Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction
Role Purpose

Our advisors within the Client Retentions environment will deal with client queries and complaints; specifically from clients that want to cancel their insurance; on all levels in a competent, efficient and professional way and in accordance with the values of Momentum Insure.
Requirements
- Matric/ Grade 12 or equivalent
- Relevant regulatory qualifications from a FSCA perspective 1. Regulatory exams if you have been in a financial advisory role or similar before2. Class of Business training effective from 01 August 20183. Continuous professional development (CPD) points if you have been in a financial advisory role or similar before effective from 01 June 2018
- Understanding of a short-term insurance industry
- Previous call centre experience in a short-term insurance client centric, retention or sales environment will be preferred
- Experience in short-term insurance will be advantageous
Duties & Responsibilities

As a client retentions advisor, you will be responsible for retaining existing clients who want to cancel their insurance.
Competencies
- Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance to work in a high pressured environment
- Interpersonal and communication skills
- Selling skills
- Negotiation skills
- Administration skills
- Influencing skills
- Practical learning ability
- Principles of client service
- Understand the workings of a call centre
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time
- Living the Momentum values

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.


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