Senior Technician Banking Commercial

5 months ago

Durban, South Africa Fidelity Services Group Full time

**Overall Purpose of the job**:
Install, Repair & Maintain various Security system devices, eg Alarm, CCTV, Access, Intercom, etc for mainly Financial Institution Clients and other sector clients when required

**Minimum qualifications and experience**:

- Matric or equivalent
- Minimum 5 years’ experience as a Technician maintaining, installing and servicing Alarm, CCTV, Access Control & Intercom systems
- Minimum 5 years’ current experience perpetually working on Hikvision & DSC
- Certification in the above fields will be a great advantage
- Minimum 5 years’ experience in the Financial Institution Environment

**Job Requirements & Other Attributes**:

- Valid code 08 driver’s licence
- Must be PSIRA registered (minimum - Grade C)
- Attendance of specified training for further certification
- Understanding and Daily Adherence to contractual earnestness clauses
- Acceptance of and agreement to regular Clearance checks including polygraphs
- Excellent verbal communication skills and be able to do report writing
- Be able to read site layouts and do Security Systems installations from Phase 1 - Cabling to Final Phase - Customer Staff Training
- Excellent Fault-Finding skills on all systems
- Build and maintain good relationships with Internal and External Customers
- Serious regard for chain of command reporting

**Main duties & Responsibilities**:

- Tactical planning for effective and efficient completion to ensure required delivery dates are met
- Management of stock including weekly stock take & replenishment to ensure stock levels do not pass approved minimum stock levels
- Use & Manage incident management system to ensure all jobs completed in the approved, allocated time thus ensuring no overdue jobs
- Communication of job status and ensure necessary updates done on jobs via incident management system as well as daily/weekly/monthly reports
- Quality workmanship and clean place of work
- Manage tools and ensure the right tool is used for the job at hand
- Excellent care of company vehicle and all other company property entrusted to you
- Always dress as per company expectation and policy when on duty
- Timekeeping and ensure effective amount of work completed daily
- Plan to Succeed and Right first time
- Ensure all work is done to a high-quality standard
- Ensure relevant job cards, status reports and all other documents are always completed
- Generate accurate records of tests and acceptance test procedures
- Live reporting on work in progress, activities and results to all relevant parties
- Participation in technical information sessions to ensure skills and knowledge stay current
- Participate in knowledge sharing activities to support a culture of continuous learning and development amongst peers and colleagues
- Assist with product knowledge and related training activities and technical support both in-house and in the field when required
- Ensure deviations are escalated and approved
- Escalate issues fast and efficiently to ensure great service delivery and excellent communication
- Always ensure work performed meets customer & company policy expectations

**Core competencies**:

- Understand workmanship and quality standards
- Self-disciplined with good time management skills
- Excellent written and verbal communication skills
- Customer focused with excellent attention to detail
- Fully competent on the use of Microsoft Office
- Drivers license and own transport
- Lead by example
- Problem Solving and Troubleshooting

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