General Administrator

6 months ago

Cape Town, South Africa The Convergency on Behalf of Cape Crossfit Full time

**Summary of the Position**:
As a General Administrator at Cape Crossfit, you will play a vital role in managing various administrative tasks to ensure the smooth operation of the brand. Your responsibilities will include handling prospective clients, managing memberships, coordinating coach schedules, financial administration, leave management, ordering supplies, and general administrative duties.

**Key Responsibilities**

**1. Prospective Clients**:

- Facilitate initial contact with prospect client, creating a positive and memorable experience.
- Handle inquiries. Conduct brief interviews with prospective clients via phone calls.
- Aim for a high response rate and maintain active communication with prospect.
- Smooth transition and hand over of prospect to Members Success Managers.

**2. Manage Memberships**:

- Manage the entire memberships process and general inquiries.
- Respond to inquiries within 24 hours during business days.
- Manage Membership Sign Ups, including generating membership fee invoices.
- Manage member cancellations with defined process for a smooth transition.

**3. Manage Coaches Schedules**:

- Coordinate coaches’ schedules.
- Handle schedule changes based on coach requests.
- Enhance communication channels among coaches, ensuring they are equipped with the requisite information and resources. Implement a fair prioritization system for maintaining equitable opportunities for all.

**4. Coach Salary Adjustments and Incentives**:

- Administer and implement coach salary adjustments and incentives.

**5. Leave Management**:

- Manage staff leave, and ensure compliance according to the Leave Policy, and process salaries using a clear, efficient, and streamlined process.

**6. Basic Financial Admin**:

- Handle payment requests and reimbursements.
- Create and send invoices for non-membership fees.

**7. Ordering of Supplies**:

- Order supplies based on Box Managers' requests.

**8. General Admin**:

- Perform general admin tasks as needed.
- Assist in webpage changes.
- Generate reports on membership counts and other relevant metrics.
- Collaborate with Box manager and assist in corporate outreach and activation events.

**Personal Attributes**:

- Initiative and proactiveness in driving growth initiatives, demonstrated by a can-do attitude.
- Strong interpersonal and communication skills, both verbal and written.
- Organizational abilities with keen attention to detail and proven organizational and administration skills.
- Ability to work well under pressure and meet tight deadlines, maintaining accuracy and efficiency.
- Team player mentality with adaptability to changing environments and a willingness to participate in gym sessions with the team.
- Passion for health, sports, and a growth mindset, coupled with enthusiasm and self-motivation.
- Trustworthiness, friendliness, and eagerness to learn, fostering positive relationships and a customer service-oriented attitude.
- Adaptability to change and self-awareness, with the ability to manage multiple tasks simultaneously and solve problems effectively.

**Qualifications**:

- Degree or Certificate in Business Administration

**Business Skills/Experience**:

- Basic Financial Management

**Industry Skills/Experience**:

- Minimum of 2 years’ experience in administration (Ideally working at a GYM)

**Job Type**: Permanent

**Salary**: R15 000,00 - R22 000,00 per month

Application Question(s):

- How many years of experience do you have in administrative roles within the fitness or gym industry?
- Have you previously handled financial administration tasks such as managing invoices, payment requests, and reimbursements?
- Have you managed client inquiries or complaints within a gym or fitness center to ensure a positive customer experience?
- Have you managed membership processes, including sign-ups, cancellations, and inquiries, in previous roles?
- Do you possess a degree or certificate in Business Administration or a related field, as specified in the job qualifications?

Ability to Commute:

- Cape Town, Western Cape (preferred)

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