Ec Regional Operations Manager
5 months ago
Experience in managing teams within the activations and events industry is essential. We are looking for a team player looking to be part of a team heading for excellence
**Key responsibilities**:
**Customer service engagement**: Ensure absolute clarity on client commitments, participate in meetings if relevant, and oversee all project kickstarts.
**Project management**: Conduct detailed project quality control
**In-field work**: Manage teams and operations on the ground, including supervision within the team
**Trafficking**: Oversee the movement and logistics of promotional materials and teams.
**Human resources and planning**: Handle recruitment, discipline, and resource planning. Manage the weekend duty rotation and comfort Days to ensure team well-being.
**Execution specialist pride and retention program**: Develop and manage a program aimed at retaining and nurturing Execution Specialists.
**Execution specialist metrics and incentive program**: Oversee the management and implementation of the incentive program for Execution Specialists.
**Payroll accountability**: Ensure Brand Ambassadors are compensated accurately and on time.
**Workplace health representative**: Manage health and safety within the Silo.
**Interdepartmental coordination**: Work closely with other departments to ensure seamless operations.
Should be flexible to work on weekends and long hours when required
**Technical knowledge**:
Ability to read and understand a campaign brief and meet the requirements.
Reading and understanding of budgets.
Driving operational execution via use of Business Management System.
**Theoretical knowledge**:
Key understanding of implementing operational processes and driving execution.
Financial acumen - understanding of margin management.
Understanding of efficient people management.
Understanding of organisational behaviour principles.
Excellent client management capability.
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