Area After Sales and Service Manager
21 hours ago
Company Description
**About Syntegon Technology**
**Aim of the role**:
The Area After Sales Manager manages service sales and field service operation activities within the designated region - Southern Africa in order to achieve the given growth target and the maintain the given order intake margin as well as filed service operation profitability.
**Job Description**:
**Responsibilities**:
- Customer relationship management
- Tactical planning of sales and services activities
- Sales steering and controlling
- Developing new business
- Promoting new products and support current customers in a designated customer base by improving competitive position and customer penetration
- Determining and meeting customer needs
- Coordinating and facilitating the solution of customer problems
- Coordinating, forwarding and following-up appropriate information with the aim of maintaining and growing customer satisfaction based on NPS
**Main Tasks**:
- Understanding the market position:
- Having a clear view on the actual market position in terms of market share vs. potential out of the installed base (IB)
- Decision taking:
- Having a clear understanding of the potential by customer, based on the customer categories (do-it-myself, etc..) and sets the respective sales targets within the organization
- Business Growth:
- Developing and implementing a market approach strategy by defining and using tactics in order to achieve the given targets. Proactive selling of service products.
- Result orientation:
- Responsible for order intake (OI) and gross margin (GM1)
- Understand customer needs, prepares the requests respectively, following RFQ processes and transfers the requests to the proper person / departments within the organization to finally supply the corresponding solution or answer.
- Leadership:
- Coordinates the local field service team in terms of service intervention planning and trainings
**Qualifications**:
**Requirements**:
- Technical education with continuing commercial education. Ideally an engineering degree or relevant field,
- 5+ years of experience in service sales and Field Service Operations,
- Strong communication skills,
- Experienced in performing changes within organizations
- Willingness to travel up to 50%,
- Excellent communication skills,
- Fluent in English, other languages are a benefit,
- Commercial and negotiation skills,
- Experience in handling accounts,
- Culture and country knowledge of the assigned region
Additional Information
**General Information**:
Role reports directly to:
- General Manager PASA (disciplinary)
- Sales Group Leader PACE/ASF142 (functionally)
Direct Reports into Role:
- 3 Field Service Engineers
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