Destination and Logistics Trainer

**PRIMARY PURPOSE**

Our client owns and manages prime properties in many African regions and plans to expand its global footprint. As a business, we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales. Doing this allows us to strive toward our vision.

The role of the Destination & Logistics Trainer is to enhance the reservations and sales team's knowledge of the region's logistics, concessions and destination experiences offered across our unique portfolio as well as strategic and preferred third-party suppliers.

**Detailed Responsibilities**
- Responsible to create, manage and deliver detailed training on the company ground handling products and services. This includes our camps, touring services and Wilderness Air but focuses on travel and connections.
- Ensure that staff know where they can access information about third-party suppliers and company ground handling operations.
- Work closely with the Systems Training & Integration Manager, Head of Reservations, Reservations Managers and Reservations Operations Managers to drive a targeted Product training program within the reservation teams.
- Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training based on annual sales patterns.
- Work closely with the sales team to ensure that everyone in the sales team is promoting the same Unique Selling Points (USPs) for all of our services.
- Work closely with the Associated Product team to understand strategic and preferred partners and develop training requirements for each destination.
- Train new staff in all logistics in the areas we operate or offer DMC services in (Including area’s where we may not always have company Product).
- Implement holistic product training modules incorporating eco-tourism, hospitality, sustainability, wildlife and community influences.
- Foster a culture that promotes a passion for wildlife and conservation in general.
- Assessing product knowledge levels, planning upskilling and elevating the product awareness and a culture of learning in our business.
- Facilitate training and provide feedback.

**Qualification:

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- A wildlife or hospitality-related qualification from a reputable tertiary institution is required.

**Experience:

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- 10 years' experience in camp operations, guiding, sales or reservations experience at the company is advantageous.
- Prior training experience in the wildlife and/or hospitality industry is a plus.

**Skills:

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- Excellent presentation skills.
- Strong project management skills and the ability to supervise multiple projects.
- Consistent approach to quality of output and natural teaching techniques.

**Personal Abilities:

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- Team worker and ability to interface with various departments.
- Excellent communication skills both written and oral, in English.
- Self-starter with high energy levels.
- Great interpersonal skills.

**Salary**: R20,000.00 - R30,000.00 per month