Branch Manager

3 days ago

East London, South Africa Headhunters Full time

**Our client has a position available for a Branch Manager based in East London.**
**The purpose of the Branch Manager is to grow the business in the specific geographic area the new business is located, in accordance with business growth plans and budgets. Doing so by actively positioning the brand and products, selling the products and services to the local market, and ensuring the effective coordination of operational processes to deliver service as contractually agreed upon with clients**.

**Qualifications and Experience Required**:

- Degree or Diploma in Sales/Logistics/Warehousing Management/Supply Chain or Operations Management.
- 5 years sales experience in a services industry with a proven sales track record, with 2 years of management experience managing a small team.
- Entrepreneurial with the ability to operate independently.
- Self-starter.
- Fully computer literate.
- Successful track record managing staff.
- Excellent communication and interpersonal skills.
- Must be a team player.
- Must have business acumen and able to communicate with senior and top management.
- Must have own vehicle and valid driver’s licence.

**Responsibilities**:
Sales Management:

- Actively market and sells products and services in the region to achieve agreed sales targets.
- Act as primary contact between clients and the business for purposes of:

- negotiating prices within the parameters of the Authority Framework.
- providing customised solutions.
- problem/issue resolution.
- Engage with clients on a regular basis to maintain sound relationships.
- Manage client concerns relating to service delivery and ensure resolution thereof.
- Stay abreast of and inform the General Manager of changing market and competitor trends.
- Report sales statistics to the General Manager on a weekly basis.
- Maintain a current and updated database on all clients in own portfolio.
- Keep informed of legislative requirements pertaining to document retention.
- Provide customised solutions through an in-depth understanding of specific client needs relating to document classification and retention to ensure fast and effective retrieval.
- Prepare and present business proposals to existing and potential clients as required.

Operational Management:

- Ensure operational throughput as per SLA agreement for all clients and services.
- Review and evaluate operational workflows and procedures to customise and improve job processes on a continuous basis.
- Ensure optimisation of resources with respect to current workloads.
- Ensure maintenance and optimal usage of fleet vehicles and recommend additions or replacement of vehicles.
- Monitor and ensure that all vehicles conform to corporate identity guidelines.
- Ensure fast and effective retrieval of documents for delivery to clients as required.
- Ensure accurate and timeous location of files and boxes.
- Manage and ensure fast and effective collection and delivery of clients’ documents and records.
- Ensure strict adherence to the corporate dress code.
- Monitor and ensures the maintenance and servicing of all facilities.
- Ensure the physical security of facilities, i.e., alarm system, electric fencing, fire detection system, etcetera.
- Manage and ensure adequate control of stock, i.e., accurate and timeous despatch and receiving.
- Ensure effective servicing of clients both on and off site.
- Ensure that client requests are dealt with quickly and effectively in line with service expectations, and that all client queries are resolved satisfactorily.
- Report on operational productivity to the General Manager on a daily, weekly, and monthly basis, i.e., box receipts, requests, vehicle utilisation, lines captured, and images processed.
- Refer Capex submissions to the General Manager.
- Report capacity utilisation of operational resources and facilities to the General Manager monthly.
- Ensure that all retention centres and pre-staging areas comply with the OSH Act and housekeeping guidelines.

People Management:

- Ensure that staff are trained, skilled and that their expertise is optimally applied.
- Ensure that the working environment contributes to improve staff morale and increased productivity.
- Implement staff policies and disciplinary processes appropriately.
- Recruit appropriate staff with the required skills to fill vacancies.

Cost Management:

- Provide input into the compilation of the regional budget.
- Optimise resources to control and minimise costs.

Supervisory responsibilities:

- Has overall responsibility for a staff complement of 1-15.

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