Retentions Manager
5 months ago
Who we are- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- Role purpose- The role of the Retentions manager will report into Client Solutions: PL Direct: Client Engagement unit. This team is responsible for servicing and retaining existing Direct Personal Lines policyholders by providing an excellent client experience on all interactions. The outcomes will be achieved through understanding the needs and requirements of clients through research and analytics and then devising and executing of strategies to achieve retentions objectives. This job will also focus on the development and management of processes of the retention’s teams.
- The primary responsibility of the Retentions Manager is to retain Santam Direct’s clients through effective retention methods and client interactions delivered by the Retention teams.- Principal Accountabilities- Client Retentions Strategy
- Develop, implement and oversee the Direct client retention strategy, including the creation of retentions frameworks and initiatives
- Policy Renewals
- Monitor policy renewal rates and develop tactics to optimise and increase renewal percentages through pro-active communication, value added services and enhancing client satisfaction.
- Client Communication
- Establish effective communication channels with policyholders to address queries, concerns and promoting policy benefits, with the intent to retain existing clients.
- Team Management
- Lead and manage retentions advisors and Team Leaders. Providing guidance, training, and support to achieve retention goals
- Client Feedback
- Gather and analyse client feedback to continuously improve the client experience and client satisfaction.
- Data Analysis
- Utilize data analytics to identify trends, client preferences, and areas of improvement for the retention strategy
- Receive standard reporting from Insights and Analytics team and perform analysis on reporting
- Competitor Analysis
- Stay informed about industry trends, standards, and competitors retentions strategies to remain competitive.
- Reporting
- Prepare regular reports and presentations for senior management, highlighting retention performance and suggesting improvements.
- Knowledge and Experience- Bachelor’s degree in Business, Marketing or related fields
- Proven experience in client retentions, ideally in short-term insurance industry
- Strong analytical skills with experience in data-driven decision making.
- Excellent communication and negotiation skills
- Leadership and team management experience.
- 2-5 years’ experience in a similar role as Retentions Manager. Does not have to be STI
- Skills- Excel for reporting
- Underwriting
- Client Experience measurements and management
- Guidewire
- Technical knowledge of financial services industry and trends
- Understanding of competitor retentions strategies
- Competencies- Strategic thinking & planning
- Client-centric mindset
- Data analysis and reporting
- Team leadership and management
- Effective communication and interpersonal skills
- Adaptability and problem-solving abilities.
**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**Our commitment to transformation**
- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
-
Retentions Manager
6 months ago
Bellville, South Africa Santam Full timeWho we are Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered...
-
Retentions Team Manager: Sanlam Direct Cape
1 month ago
Bellville, South Africa Sanlam Full time**Who are we?** Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our financial...
-
Retention Manager: Retail Affluent: Srs: Pg 10/11
6 months ago
Bellville, South Africa Sanlam Full timeWho are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...
-
Retentions Team Manager: Sanlam Direct Cape
4 weeks ago
Bellville, South Africa Sanlam Full timeWho are we? Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our financial...
-
Retention Consultant: RA: Sanlam Risk
4 weeks ago
Bellville, South Africa Sanlam Full timeRetention Consultant: RA: Sanlam Risk & Savings Date: 5 Nov 2024 Location: Bellville, Western Cape, ZA Company: Sanlam Group Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a...
-
Retention Consultant: RA: Sanlam Risk
4 weeks ago
Bellville, South Africa Sanlam Full timeWho are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...
-
Customer Success Manager
2 months ago
Bellville, South Africa Exceed Human Resource Consultants Ltd Full timeTeam Management Plan and budget staff according to seasonal requirements Plan and manage staff leave in accordance with operational and statutory requirements Manage recruitment and retention of the best candidates Develop staff ensuring continuous learning of the Team to improve overall staff competencies Ensure the strategic viability of the quotes and...
-
Campus Manager
1 month ago
Bellville, South Africa Signa Group Full time**MAIN JOB PURPOSE** The Campus Manager will be responsible for the sustainable performance of the site and is accountable for the efficient and effective delivery of all learning programs assigned to the physical regional campus and via online platforms. The Campus Manager works closely with technology specialists and SMEs for smooth running of...
-
Client Value Management Lead
5 months ago
Bellville, South Africa Sanlam Full time**Who are we?** - Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...
-
Area Manager for Property Investment
6 months ago
Bellville, South Africa Blue Desk Recruitment Full timeA business financier organisation, needs you - you must come from Property Investment not Property Sales -this is not for estate agents. Take complete ownership of financial management, encompassing income and expenses, within the area office, ensuring financial stability and adherence to approved budgets. - Oversee the end-to-end property investment...
-
Operations Manager
6 months ago
Bellville, South Africa Perfect Placement Recruitment Full time**Available Position**: Operations Manager - Risk Division **Area**: Cape Town (Bellville) **Salary**: Market related We are seeking an experienced Operations Manager to join our Risk Division. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the Underwriting and Claims department. Your role will involve...
-
Campus Manager
4 weeks ago
Bellville, South Africa West Coast Personnel Full timeJob Description: Are you passionate about education, skilled in operational leadership, and ready to drive impactful learning experiences? Were seeking a dynamic Campus Manager to oversee and elevate the performance of our Bellville campus. This role is key in managing both physical and digital education delivery, ensuring alignment with high standards, and...
-
Campus Manager
1 month ago
Bellville, South Africa Jobted ZA C2 Full timeJob Description: Are you passionate about education, skilled in operational leadership, and ready to drive impactful learning experiences? Were seeking a dynamic Campus Manager to oversee and elevate the performance of our Bellville campus. This role is key in managing both physical and digital education delivery, ensuring alignment with high standards and...
-
Campus Operations Manager
1 month ago
Bellville, Western Cape, South Africa West Coast Personnel Full timeJob Title: Campus Operations ManagerJob Summary: We are seeking a highly skilled Campus Operations Manager to oversee the day-to-day operations of our Bellville campus. The successful candidate will be responsible for managing campus operations, ensuring compliance with company standards and regulatory requirements, and driving financial performance.Key...
-
Area Manager
6 months ago
Bellville, South Africa Blue Desk Recruitment Full timeMy client does the analyzing of SME’s and entrepreneurs' businesses to determine whether or not to invest in their businesses. This role encompasses making property investment on behalf of the company. Take complete ownership of financial management, encompassing income and expenses, within the area office, ensuring financial stability and adherence to...
-
Campus Operations Manager
1 month ago
Bellville, Western Cape, South Africa West Coast Personnel Full timeJob Title: Campus ManagerJob Summary: West Coast Personnel is seeking a dynamic Campus Manager to oversee and elevate the performance of our campus. This role is key in managing both physical and digital education delivery, ensuring alignment with high standards, and fostering an inspiring learning environment.Key Responsibilities:Manage and lead campus...
-
Business Development Manager
1 month ago
Bellville, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full timeKey Responsibilities:As a key member of the Exceed Human Resource Consultants Ltd team, the Business Development Manager will oversee staff planning, budgeting, and management. This includes managing staff leave, recruitment, and retention, as well as developing team members to enhance overall competencies. The successful candidate will also ensure the...
-
Business Investment Manager
6 months ago
Bellville, South Africa Blue Desk Recruitment Full timeMy client does the analyzing of SME’s and entrepreneurs' businesses to determine whether or not to invest in their businesses by making finance available to them. **This role encompasses making property investments on behalf of the company for the company**. Take complete ownership of financial management, encompassing income and expenses, within the...
-
Workplace Host Coordinator
3 weeks ago
Bellville, South Africa West Coast Personnel Full timeJob Description: Are you passionate about fostering positive learner-host relationships and driving successful placements in workplace environments? We are looking for a dedicated Workplace Host Coordinator to join our team Key Responsibilities: Cultivate and maintain strong relationships with host employers, ensuring successful learner placements and...
-
Campus Manager
1 month ago
Bellville, South Africa Jobted ZA C2 Full timeMAIN JOB PURPOSE The Campus Manager will be responsible for the sustainable performance of the site and is accountable for the efficient and effective delivery of all learning programs assigned to the physical regional campus and via online platforms. The Campus Manager works closely with technology specialists and SMEs for smooth running of digital/online...