National Manager: Merchant Solutions

4 months ago

Sandton, South Africa Bidvest Bank Full time

**Primary Purpose**

Manage and control the overall Bidvest group, customer, vendor and partner sales & relationship function within the Acquiring/Merchant Services business unit. This all-in accordance with applicable legislation and internal policies and procedures.

The objective is to provide the targeted customer base with product solutions in terms of holistic Acquiring Merchant product and methods and partners/vendors with mutual beneficial arrangements, in order to increase the company bottom-line profit. Further to manage a team of sales specialists and admin support to pro-actively deliver on set sales targets and to ensure the related product and operational risks are controlled and maintained.

**Minimum Requirements**

**Qualifications**:

- Degree and/or Diploma in a Business-related field
- RE5 will be an advantage

Experience
- 5 - 8 years' plus experience in the payments and/or banking industry, preferably with acquiring, card and/or merchant experience
- 5 years management experience
- Payments knowledge both within the issuing and acquiring environments
- Customer focused understanding the sales dynamics and targets

Financial Management
Implement the agreed strategy and business plan to the Bidvest Bank, medium to large corporate company sector in the Acquiring Merchant Services space
Develop and manage budgets and forecasts for the sales & relationship function, based on strategic requirements
Manage and control costs and income in-line with departmental and bank budget expectations
Ensure the function achieves the sales target through strategically selling and cross selling merchant acquiring solutions, in-line with the strategy approach and business plan
Pro-actively ‘cold call' and identify ‘new' clients for Bidvest Merchant Services, in order to meet set monthly and annual revenue targets
Ensure the correct solution is presented to clients
Structure deals/transactions
Recommend acquiring solutions to meet customer needs & requirements
Stakeholder Management
Develop and maintain relationships with all internal stakeholders, partners and vendors, in order to deliver acquiring services
Maintain external relationships to ensure Merchant Services meet the required service standards
Interpret business/customer requirements and address customer queries and challenges to provide timeous solutions
Interact with other areas of the bank in acting as a catalyst in driving the changed initiatives in ensuring compliance with agreed risk parameters as set out in the overarchingall bank's strategy
Grow and manage the existing customer base through performing a needs analysis of customer current product usage and finding opportunities to offer diversified products, upselling and cross selling different options that add value to the client
Correctly anticipate and interpret customers' business requirements to provide relevant and timeous solutions (research the client's business, in order to be prepared and add value to the solutions provided)
Take-on the role as the primary point of contact for the client, ensuring excellent service levels and quality to customers to ensure the retention of the client and a long term working relationship
Continuous face-to-face and telephonic interaction with clients, in order to pre-empt, review and proactively address their needs
Drive new business through utilizing avenues through team networks with other Bidvest companies and strategic dealerships
Enable the team to pick up new clients, assisting them with cold calling, listen to calls, coach and mentor staff where necessary
Ensure that all advise given harnesses the Bidvest brand
Limit any reputational risk of the Bidvest brand
Operational Management
Ensure on-going strategic initiatives are evaluated, interpreted and implemented in maintenance of an effectiveness of the sales & relationship function within Merchant Services
Ensure all statutory and business reporting are executed on within predetermined deadlines (monthly, quarterly and/or annually), in-line with all the relevant regulations and the Bank's internal policies and procedures
Challenge operations and maintenance department to challenge rates
People Management
Monitoring and managing the deliverables, output and performance of subordinates within the sales teams
Develop talent by facilitating cross training, developing, coaching, mentoring & growing individuals & teams within the acquiring environment
Encourages career advancement
Follow-up on disciplinary procedures and any other matters relating to subordinate behaviour and activities
Ensure effective training & development practices exist in the BU and that continuous learning is fostered
Mentor staff by going with them to clients, assisting them with solutions and closing deals
Foster a climate of continuous learning
Ensure training is a part of employees' daily routine & encourages them to tap into the knowledge of their colleagues & to set performance improvement goals
Manage day-to-day s

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