Sales Support Administrator

2 weeks ago


Northern Suburbs, South Africa MWeb Full time

**Main Purpose of the Job**:
The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support.

**Job Output**:
Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables.
- Manage administrative processes with regards to hardware distribution to Mweb clients
- Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
- Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
- Produce reports and feedback to the Call Centre and management team
- Analyse and feedback on Sales Admin statistics Assist with customer escalations and resolutions.

**Skills and Competencies**:
Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
- Manage administrative processes with regards to hardware distribution to Mweb clients
- Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
- Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
- Produce reports and feedback to the Call Centre and management team
- Analyse and feedback on Sales Admin statistics Assist with customer escalations and resolutions

**Qualifications**
- Fluent in English and Afrikaans
- Matric

**Experience**:

- Minimum 2 -years administration in a call centre environment and/or call centre experience essential
- Working knowledge of sales back end processes a must
- Knowledge of the ISP industry and products advantageous
- Knowledge of MS Office
- Database and capturing experience preferred
- Customer service experience



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