Head of Recruitment

1 week ago

Midrand, South Africa MTS Full time

**Overview**:
The Mixed-use Senior Operations Manager is responsible for the day-to-day operational management of allocated assets for the Pretoria portfolio (which will vary from time to time) and Public open spaces (part of the Property Owners Association) to ensure the standard of a top-class asset, client satisfaction and a safe environment within an approved budget. This includes the coordination and oversight of contractors, external stakeholders, and the management of the operation team which this role supervises, ensuring optimal efficiencies and compliance with all applicable local and national laws including Health and Safety regulations. The role needs to be strategic with the identification and implementation of ongoing efficiencies and new technologies in an innovative manner.

**Experience**:

- Minimum of 5 years in a Regional or Super Regional Shopping Centre as Ops Manager
- Experience with the implementation of all regulations applicable to the industry and in particular implementation and management of Health and Safety regulations
- Proven high-level stakeholder management experience (internal and external)
- Proven staff management including mentoring, succession planning, and all related aspects of Human Capital
- Proven tenant management skills, tenant relationship skills, and experience within asset and property management environments

**Qualification**:

- Diploma/Degree (Construction or Project Management related)
- A Diploma/Degree with Financial modules will be advantageous
- Professional Membership/Chartership in the facility/construction management industry would be beneficial

KPI

Output

Task

Financial Management

Ensure the value of Assets is maintained through effective Operations Management in line with an approved budget
- Presentation of annual and five-year budgets (zero-based) including capital expenditure and planned and preventative maintenance
- The process includes detailed building inspections, and obtaining quotations from suppliers and contractors in respect of buildings and open space
- Thereafter the operations manager analyses the report, prepares the findings, and submits detailed reports/budgets
- Presents budgets to the line manager and relevant management team for review and input into life cycle planning and preventative maintenance
- Prepares and presents the Capital Expenditure budget to expand the business efficiencies and profit
- Manages the upkeeping and maintenance of assets and open spaces within the approved budget for areas of responsibility and agreed-on authorisation levels
- This includes detailed input into the monthly rolling forecast process and valuation budget
- Prepares and presents the technical budget to Management for input and review
- Manages monthly budget control and variance reporting concerning the expense budget
- Review, submit, and present the annual operational budget and annual valuation budget within the specific deadline

Asset Maintenance and Management

Manages Asset from an operational viewpoint to protect the company’s reputation and ensure tenant satisfaction
- Implement planned, preventative, and emergency maintenance actions to ensure a top-class building and open spaces including tenant and user satisfaction in collaboration with the Property Management team
- Manage the operational team to ensure that all activities of contractors, suppliers, and handymen are managed to ensure client needs are met and issues are resolved timeously and in line with the terms and conditions of the lease/s
- Ensure all statutory compliance by tenants, operational team, and contractors
- Investigate and implement the innovative use of technology
- Monitor and report on utilities and implement energy-saving strategies in line with the client's sustainability policies
- Maintain all mechanical, electrical, structural, and civil aspects of each asset within the official investment strategy of each asset
- Management and monitoring of utilities such as water, electricity, and gas to prevent loss of income and to correct
- Establish, maintain, and sustain collaborative relationships with all relevant local authorities and any other state government agencies to facilitate information sharing, provide input and advice, and undertake follow-up actions to achieve organizational objectives

Strategic Relationship Management

Builds and Maintains strategic business relationships
- Build and maintain relationships within the Property and Development industry as well as with Government and other business stakeholders to grow and develop a strong business network to achieve strategic objectives
- Strategic stakeholder management of tenants with a focus on relationship strengthening and long-term sustainability

BBBEE and Transformation

Ensures alignment to BBBEE strategy in supplier appointment
- Manages SLAs and vendors in line with BBBEE strategy to achieve set targets
- Manages the tender process in the appointment of new vendors

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