Digital Account Manager

6 months ago

Durban, South Africa No Joke Marketing Full time

Join Our Team as a Senior Account Manager at No Joke Marketing

Are you ready to take your career to the next level with a top digital marketing agency? At No Joke Marketing, we believe in rewarding our team members with balanced work-life experience. Enjoy half-day Fridays every June, 20 days of paid time off in your first year, an attractive commission structure, and the flexibility of a fully remote position. If you’re passionate about driving client success and thrive in a dynamic, fast-paced environment, we want to hear from you

I. GENERAL INFORMATION

**Position title**:
Senior Account Manager

**Work area**:
Customer Experience

**Reports to**:
Operations Director

**Positions directly supervised**:
External Recruitment Team, Concierge Team

II. POSITION’S GOAL

To ensure our clients’ satisfaction by creating a line of communication between our team and clients, ensuring their progress through the pillars, and having a hand in their company growth. Manage projects and processes and evaluate performance, effectiveness, and efficiency, identifying areas of improvement. Set goals for innovation, implement new processes to reach goals under a set timeline, and conduct regular evaluations during implementation.

III. KEY FUNCTIONS AND RESPONSIBILITIES

**DAILY**:
Build and manage strong, long-term relationships with assigned clients.

Consult with clients to understand their specific needs, challenges, and digital marketing goals.

Develop and implement data-driven digital marketing strategies across various channels (SEO, SEM, PPC, Social Media, Content Marketing, etc.).

Manage project timelines, budgets, and resources to ensure successful campaign execution.

Collaborate with internal teams (design, development, content) to deliver projects on time and within budget.

Communicate effectively with clients, providing regular updates on campaign performance and progress reports.

Analyze campaign data and recommend optimizations to improve performance and ROI.

Evaluate productivity, cost, and effectiveness of current processes.

Oversee the implementation of new processes.

Support employees by troubleshooting and streamlining new processes.

Develop an ongoing budget and adhere to it through process implementation.

Manage databases to track productivity and deliverables.

Track client progress through the pillars.

Gather client feedback and address their needs and concerns.

Regular client check-ins to review progress.

Attend all company meetings on time.

Be a team player and be willing to sacrifice for the good of your teammates and the company.

Maintain a positive attitude and focus on solutions and not problems.

Provide constructive criticism with potential solutions to challenges you see within your job and the company.

Build daily successful habits and routines to help yourself and your team.

**MONTHLY**:
Analyze process status.

Identify areas of improvement.

Implement changes in new processes.

Identify one key win.

**QUARTERLY**:
Revisit department goals and productivity data to analyze effectiveness.

Meet with business management to evaluate objectives.

**SEMESTRIAL**:
Receive performance evaluations.

Provide performance evaluations to employees to streamline processes.

**Note**: This list does not encompass all your tasks and is a guideline for best practices and minimum standards for your position. This may be updated at a future time.

IV. BIGGEST CHALLENGES FOR THIS POSITION

Continuous data evaluation and troubleshooting.

Trial and error of implementation of new project management.

Implementing effective, streamlined training.

Maintaining a project budget.

Keeping projects up to date with current technology.

Accurately understanding the client’s needs and ideas.

Retaining specific information for each client.

V. STRATEGIC INTERNAL RELATIONS

Person

Object of interaction

Frequency

Department

Status and wellness checks of client accounts

Weekly

Operations Manager

Status and wellness reports

Update on client progress, assistance

Bi-Weekly

Head of HR

Feedback, evaluations

Per semester

CEO

Feedback, evaluations

As requested

VI. STRATEGIC EXTERNAL RELATIONS

Client Portfolio | Status and wellness check-ins | Weekly/Bi-Weekly

VII. SOFT SKILLS

Teamwork

Flexibility and Adaptability

Integrity

Customer Service

Communication

**Position’s requirement**:
Leadership

Organization

Attention to detail

Excellent at troubleshooting

Strong long-term problem-solving skills

VIII. HARD SKILLS

HARD SKILLS REQUIRED

LEVEL

Project Management

Expert

Metrics, figures, & finance

Expert

Budget Allocation

Expert

Report Analysis

Expert

Communication & Approachability

Proficient

Supervisory skills

Proficient

Time management

Expert

Documentation

Proficient

IX. JOB PROFILE

**GENERAL CHARACTERISTICS**:
**Location**:
Fully Remote

**SALARY RANGE**:
R25,000 - R48,000 Per Month

**EDUCATION & AREAS OF EXPERTISE**:
**Formal Education**:
Not Essential

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