Lead Technical Architect Servicenow

4 months ago

Westville, South Africa Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Business : Brambles

Function/Department : Information Technology

Position Title & Location : Lead Technical Architect ServiceNow, South Africa Or Madrid Or UK Or India

Position Purpose:
This IT professional represents all key business and IT stakeholders in maximising ROI on the ServiceNow platform through establishing an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success. Will manage the relationships with the Business, IT stakeholders, Process Owners and the vendors contracted to work on or integrated with ServiceNow.

Major/Key Accountabilities:

- Clearly understands the strategic direction and vision of the ServiceNow solution and expresses it as a Product Backlog (roadmap)
- Define architectural solution vision, technical roadmap and growth opportunities (including the reduction of technical debt)
- Drive prioritization of the solution innovation with a focus on delivering business value which provides a competitive advantage
- Works with the Product Owner to prioritise the product backlog for new features, defects, technical debris and technical innovation
- Focus is primarily on enabling innovations through the existing contract and future opportunities
- Able to prioritize workload and tasks within the broader context of the digital deliverables - specifically working closely with Product Owner and Development Team
- Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
- Manage the relationship between the internal ServiceNow team and the Development partner; leading and driving them to focus on value delivery; ensuring that the workflow is consistent, understood and delivered timeously
- Where necessary, perform the role of Business Analyst, Project Manager to ensure continuous workflow
- Is an advocate of the Agile principles and practices within the organization
- Institute technical governance to optimize platform performance and minimize long-term technical risk.
- Drives rapid upgrades to new features and innovation that drive new value.
- Support in building a platform team focused on delivering value and innovation.
- Drives end-to-end solutions that leverage the full capabilities of the ServiceNow platform while adhering to best practices and industry standards
- Architect and implement integrations between ServiceNow and other systems.
- Define data models, data sources, and data transformation processes to ensure accurate and efficient data exchange.

Qualifications:
Essential Qualifications : 3 year degree / diploma

Desirable Qualifications : ServiceNow certification(s), such as ServiceNow Certified Master Architect or Certified Technical Architect (CTA) and ServiceNow Certified Application Developer (CAD)

ITIL 4 and SIAM

Experience:

- Overall 5 - 10 years of ServiceNow and 2+ years of technical leadership experience
- 5 - 10 years Development experience

Skills and Knowledge:

- Effective communication abilities to motivate and align broad range of stakeholders
- Effective conflict management across business areas and cross functional teams
- Self-directed and able to independently define tasks and make decisions necessary
- Agile principles with a strong focus on Scrum framework as well as the principles of Kanban and flow
- Innovative Thinker with the ability to think outside the box
- Good oral and written communicator
- Problem Solver
- Judgement and decision maker

Preferred Education

Bachelors - Technology Education

Preferred Level of Work Experience

5 - 7 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis o

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