Outbound Collections Agent

2 months ago


Durban, South Africa Nimble Credit Solutions Full time

**Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability

**Reporting to**:Team Manager

**Key Performance Areas**
- Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.

**Requirements**:

- Atleast 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
- A positive credit record and clear criminal record
- Strong verbal and written communication skills
- Computer literate

**Skills Needed**
- Target-driven, with integrity, reliability, and the ability to work under pressure
- Time management and team collaboration skills

**Remuneration & Benefits**
- Basic Salary PLUS uncapped commission earning ability
- The following benefits are available to you at the full cost to the Employer (in line with Company Policy)
- Funeral Cover
- Life Cover
- Disability Cover
- Medical Cover (after successful completion of probation period)
- Paid Birthday, Study & Maternity Leave
- WIFI Access

**Working Hours**

You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

**Application Process**

**Training Requirements**
- Training lasts 13 days (Monday to Friday, 07:30 - 16:30).
- Full attendance for all 13 days is mandatory.
- Trainees must pass all online or manual assessments. If any are failed, two additional attempts will be given.
- Failure to meet the pass rate after three attempts may lead to termination of employment.

**This appointment will be made in line with the Nimble Group Employment Equity Plan.



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