Debt Collection Agent
6 months ago
**Job description**
**Key Responsibilities**:
- Accurately updating customers' information
- Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
- Ensuring all quality of work is in line with Service Level Agreements.
- Negotiate payment arrangement in accordance with set standards
**Requirements**:
A good telephone manner, customer service orientation and attention to detail is what it takes to succeed in this role, as well as the following key requirements:
**Education**:
- Grade: 12
**Experience**:
- 1 years' experience in debt collection and/or relevant tertiary qualification
**Knowledge/ Skills**:
- NCA (National Credit Act).
- CPA (Consumer Protection Act).
- Debtors Processes.
- POPI (Protection of Personal Information).
- DCA (Debt Collectors Act).
- Collection.
- Understanding of the life cycle of an account
- Understanding of the collection process and the systems that drive these processes
- Able to work overtime when required, Public Holidays included.
- Computer literacy - MS Office
**Education**:
- High School (matric) (required)
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