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Junior Systems Administrator

4 months ago


Fourways, South Africa Armstrong Appointments Full time

**Main job function**

Provide systems support

Provide technical and system assistance to all staff

Facilitate service desk issues and requests

Management of system

Maintaining the system

Setting up system details

Setting up and maintain company equipment

Hardware management

Software management

Assist in maintaining internet services and telephone systems

Qualifications:
Grade 12 ITIL Qualifications

**Experience**:
Confident and competent with good communication skills

Professional attitude, organized, responsible and friendly

Problem-solving skills

Must have initiative

Ability to build relationships with staff

Requirement

2 to 3 years related experience within an system administration and IT Service Desk environment Knowledge of database and helpdesk operation's

Proven experience in managing a high call volume Service Desk

Demonstrable experience of working in an IT Service capacity

Proven ability to work independently and as a team member

Proven track record in managing defined SLA’s

Responsible for all incidents being resolved within the defined time as per agreed business SLA Follow up with management both internally and externally with regards to service providers to ensure related queries / issues have been resolved timeously

Understanding of service management disciplines and the required deliverables

Provide an escalation point for critical support issues

To ensure that regular proactive measures are put into place daily/weekly/monthly to reduce potential user complaint areas

Oversees day to day Service Delivery Good planning and time management skills

Good problem solving skills and strong attention to detail