Distribution Supervisor

3 days ago

Kempton Park, South Africa Expeditors Full time

Company Description
- “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
- Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:
Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.

**Key Responsibilities**

**People**:

- Supervises Customer Service Representatives. Coordinates daily workflow. Coordinates and transition new accounts, gathering all necessary information and assigning accounts to CSRs. Audits all new accounts and follow up on responsibilities of the CSR’s to ensure that customer needs have been met. Issues written and oral instructions.
- Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
- Maintains a productive staff by creating programs for hiring, training and professional development.
- Applies sound communication and motivational techniques in supervising, coaching and disciplining associates.
- Manages associate performance and recommends promotions, wage increases and terminations.
- Plans staffing level of distribution office personnel.
- Determines work procedures, prepares work schedules, and expedites workflow
- Identify with manager, develop, and mentor your No. 2.
- Ensure that productivity measures and KPI are met and maintained
- Measure and ensure that all KPI are achieved in accordance with company and customer requirements

**Operations**:

- Use the EDMS system at full.
- Oversee and ensure compliance with Expeditors Operational Process Standards
- Day to day supervision to ensure compliance with local regulations

**Customer**:

- Support the manager and or the sales department where needed: _
- Makes introductory contact with new accounts and maintain effective relationships with existing accounts.
- Addresses the more complex and non-routine customer issues and requests.
- Coordinates new accounts, gathering all necessary information and assigning accounts to Customer Service Representatives (CSRs).
- Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been met.

**Finance**:

- Works with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades.
- Interacts with credit and collections personnel regarding payment problems.
- Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)

**Compliance**:

- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

**Culture**:

- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

**Systems**:

- Develops procedures to ensure the efficient operation and utilization of office equipment.
- Determines and recommends enhancements for computer systems/telephone equipment to meet cost and service goals.
- Be involved and suggest system/process improvements

**Qualifications**:
**Knowledge**:

- Knowledge of customer relationship management software programs
- Inventory management, budgeting, and accounting knowledge is required.
- Expeditors company policies and procedures knowledge
- A good understanding of Expeditors’ products, services and systems
- Strong market and competition knowledge

**Skills**:

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good Microsoft Office skills (Excel, Word etc.).
- Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing. Communication skills are necessary to establish effective working relationships.

**Behaviours**:

- Emotional resilience
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Role model of integrity and pride for all employees
- Proven leadership attitude and background

**Training Requirements**:

- Meet company standards of 52 hours training per year

**Education and Experience**:

- Bachelor’s degree from four-year co

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