Debtors Clerk

4 months ago

Johannesburg, South Africa Lupo Bakery Full time

**POSITION**:

- Debtor’s clerk

**OVERVIEW**:

- The Debtors Clerk is responsible for managing the accounts receivable process, which includes invoicing customers, tracking payments, and ensuring timely collections.

**ROLES AND RESPONSIBLITIES**:

- Reconcile the customer’s accounts.
- Collect outstanding monies owed on all accounts.
- Manage & control the performance of customer account maintenance, overdue balances, and credit balances.
- Ensure that the documents (e.g., invoices, statements) have reached the customer before the due date for payment. Submission of statements and schedules on Retail customer portals.
- Allocate according to company processes, process discounts and rebates.
- Produce credit control/debtors reports such as age analysis report.
- Improve on customer service levels.
- Facilitation and upkeep of the mutually beneficial customer relations.
- Resolve problems on customer accounts.
- Identify accounts that need to be handed over to the Attorney and/or Debt Collector for legal action.
- Get authorization from management before clients are handed over.
- Follow up with the Attorney on a regular basis.

**REQUIREMENTS**:

- Credit Management qualification would be an advantage.
- +5 Years’ Experience within the relevant field
- Proficiency in the English language required.
- Computer Literacy:

- MS Excel - Intermediate level preferred
- Sound Mathematical ability.
- Customer service - internal and external.
- Clerical skills.
- FMCG background
- Basic knowledge of ERP system

**PERSONAL ATTRIBUTES**:

- Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organisation and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience.
- Verbal Communication - The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience.
- Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace.
- Business Acumen - The ability to understand the key business issues and relevant external factors impacting on the success of the organisation.
- Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action.
- Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable.
- Negotiation - The ability to effectively explore alternatives and positions in situations that consist of many different opinions and objectives in order to reach outcomes that gain all parties support and acceptance.
- Persuasiveness - The ability to communicate in a convincing manner and to influence people.
- Planning, Organizing & Controlling - The ability to establish courses of action for self and/or others to ensure the efficient completion and control of work.
- Task Structuring - Plans, prioritizes, and structures own work, seeks closure, achieves own objectives and manages own time.
- Analytical Thinking - The ability to identify causal relationships or use inference chains to break a large problem into manageable pieces in a systematic manner.
- Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning.
- Decision Making - The ability to arrive at sound conclusions and/or decisions.
- Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity.
- Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges.
- Stress Tolerance - Must be able to cope with sensitive interpersonal situations and to handle difficult individuals, groups and situations.

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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