Technical Support
2 weeks ago
Do you have a combined ability of sound technical knowledge and a passion to work with clients? Our Alternative Energy providing company is looking for a technical support agent to join the dynamic. The individual in this role will provide first line of product solutions/support for customer enquiries relating to Technical equipment. Qualifications
Grade 12 with higher grade Mathematics
Drivers licence & own reliable transport
Skills and Experience
Technical support experience - engines and/or electrical and/or alternative enery systems will be beneficial.
Must be fluent in both English and Afrikaans (essential) written and verbal
Excellent customer service experience
Excellent customer service skills
Strong organisational skills
Ability to use diagnostic software and communication programs
Ability to read and follow schematic diagrams, drawings, and instructions
Responsibilities and Duties
Trouble shooting
Logging calls and schedule service tickets
Draft technical quotes
Assist and process with warranty claims
Process proforma invoices for work completed or capturing of proforma information
Provide progress reporting on a daily basis
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