Ict Technician

7 months ago

Boksburg, South Africa Aveng Careers Full time

**Job Summary Statement**:
**Minimum Requirements**:
***QUALIFICATIONS (BENEFICIAL)**:

- IT Tech Support
- CompTIA A+ and/or CompTIA N+
- Microsoft Certified Professional
- IT Systems Support NQF Level 5

***EXPERIENCE**:

- Proven experience as an ICT Technician or in a similar role, with a focus on end user environments.

**Duties & Responsibilities**:
**End User Support**
- Provide technical support to end users, including troubleshooting hardware and software issues, responding to inquiries, and resolving problems promptly.
- Install, configure, and maintain end user devices such as desktops, laptops, printers, and mobile devices.

**Hardware and Software Management**
- Perform hardware upgrades, replacements, and repairs as needed.
- Conduct regular software audits to ensure compliance with licensing agreements.

**System Administration**
- Manage user accounts, permissions, and access rights in collaboration with the system administrators.
- Monitor system performance and implement optimisations to enhance end user experience.

**Network Connectivity**
- Troubleshoot network connectivity issues for end user devices.
- Collaborate with the network team to ensure seamless and secure access to resources.

***Security and Compliance**
- Implement and enforce security protocols for end user devices, including antivirus software and encryption.
- Stay informed about the latest security threats and ensure that end user environments are protected against potential risks.

**Documentation and Training**
- Create and maintain documentation for hardware and software configurations, troubleshooting procedures, and user guides.
- Conduct training sessions for end users on best practices, security protocols, and efficient use of technology.

**Collaboration**
- Work closely with other ICT team members to escalate and resolve complex technical issues.
- Collaborate with vendors to resolve hardware and software-related problems.

**Stay Current with Technology**
- Stay informed about emerging technologies and trends in end user computing.
- Make recommendations for the adoption of new technologies to enhance end user productivity.

**Knowledge Skills & Abilities**:

- Strong inclination towards administrative tasks with the ability to efficiently remote operations.
- Demonstrated ability to conduct technical research to identify solutions and improvements for administrative and ICT-related challenges.
- Exceptional organisational skills, meticulous attention to detail, and the ability to multitask effectively.
- Effective written and verbal communication skills, including the capacity to convey technical concepts to non-technical stakeholders.
- Proficiency in Teams and SharePoint administration, including site management, permissions, and customisation.
- Demonstrated ability to conduct technical research to identify and implement solutions to complex technical issues.
- Strong organisational, problem-solving, and multitasking abilities with meticulous attention to detail.
- Exceptional written and verbal communication skills, including the ability to convey technical concepts to non-technical stakeholders.
- Proficiency in office productivity tools and collaboration platforms.

**Behavioural Competencies**:

- Build and maintain effective relationships and networks.
- Accepting and tackling demanding goals, demonstrate a ‘can-do’ attitude.
- Maintain composure under pressure and deal effectively with stress and adverse conditions.
- Strong analytical and problem-solving skills.
- Meticulous and critical eye for detail.
- Uphold ethics, the Aveng values and integrity.
- Ability to work in a team and/or as an individual.

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