Communications Technology Assistant

1 week ago


Gauteng, South Africa Telesure Careers Full time

Provide technical support to ensure the availability of the PABX, NICE voice recording system and any other Telephony technologies to ensure stable and efficient communication facilities to the TIH Group.

**Job Functions** Communications,Information Technology **Industries** Insurance,IT - Information Technology **Specification**
User Support
Provide first-line and to a certain extent, second-line hardware, software, and end-user support as required and in line with documented procedures and service level targets to support the business effectively.

Customer Service
Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Internal Client Relationship Management
Help manage internal client relationships by supporting other to build effective working relations.

Resolving Customer Issues
Respond to basic and advanced issues and escalations promptly. Further escalate issues when required.

Administration
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

Work Scheduling and Allocation
Organize own work schedule each day in line with changing priorities.

Testing
Perform a broad range of tests that required detailed assessment, measurement and judgment. Perform required tests on the communications systems. Locate faults and diagnose problems resolve issues on the systems.

**Requirements**:
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)

General Experience
3-5 years technical work experience with Avaya PABX and voice recording systems (Essential);
Experience working with SQL/ EMC/ POM (Advantageous)

Application
Nice-Engage; Avaya PABX; CMS; SBC; SIP/H.323; System Manager

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.

Unlock your greatness & be unstoppable

About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, free seasonal fruits - every day, and an Active Access walking programme



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