Area Manager: Broker Service

5 months ago

Pretoria, South Africa AVBOB Full time

**Using appropriate methods and a flexible interpersonal style to help build a cohesive team: facilitating the completion of team goals in building a successful team.**
- Develop direction by ensuring that the purpose and importance of the team are clarified (e.g. the team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives.
- Develop structure to clarify roles and responsibilities of broker consultants; help ensure that necessary steering, review or support functions are in place.
- Make procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Facilitates goal accomplishment.
- Listen and fully involve broker consultants in team decisions and actions; values and uses individual differences and talents.
- Share important or relevant information with the team such as new products that AVBOB will introduce.
- Adhere to the team’s expectations and guidelines; fulfils team responsibilities; demonstrate personal commitment to the team.

**Obtaining information and identifying key issues and relationships relevant to achieving the team’s goals; committing to a course of action to accomplish goals after developing alternatives.**
- Identify and fill gaps in information required to understand problems and opportunities.
- Generate alternatives by creating relevant options in addressing problems, opportunities and achieving the desired outcomes.
- Formulate clear decision criteria by considering implications and consequences choose an effective solution.
- Commit decisions to action and implementation.
- Include others in the decision-making process as warrant to obtain good information.
- Make the most appropriate decisions and ensure buy-in and understanding of the resulting decision.
- Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behaviour to accommodate tasks, situations and individuals involved.
- Describe expectations, goals, requests or future goals in a way that provides clarity and excites interest.
- Seek, give and summarize information; ensure that the situation/issue at hand is understood.
- Present own ideas; seek and develop suggestions of others; make procedural suggestions.
- Use appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain genuine agreement; persist by using different approaches as needed to gain commitment.
- Establish good interpersonal relationships by helping people feel valued, appreciated and involved in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

**Building partnerships, identifies opportunities and taking action to build strategic relationships between one’s area of responsibility and others.**
- Analyse the organisation and own area to identify key relationships that should be initiated or improved to further the attainment of own and organisational goals.
- Formulate action plans through collaboration to determine courses of action to realize goals. This would for instance involve the implementation of new products.
- Monitor and evaluate the partnerships and attainment of set goals to market new products.

**Focusing and guiding others in accomplishing work objectives**.
- Collaboratively works with Broker Consultants to set meaningful performance objectives; sets specific performance goals and identifies measures for evaluating goal achievement.
- Collaboratively work with Broker Consultants to identify the behaviours, knowledge and skills required to achieve goals; identifies specific behaviours, knowledge and skill areas for focus and evaluation.
- Ensure that opportunities for development are available; offer to help individuals overcome obstacles to learning.
- Collaboratively with training department identify observation or coaching opportunities, training, workshops, seminars etc. that will help the individual achieve important goals. Self-development plays a major part in the development of members.
- Use techniques to track performance against goals and to track the acquisition and use of appropriate behaviours, knowledge and skills.
- Hold regular formal discussions with each Broker Consultant to discuss progress toward goals and review performance; evaluate each goal, behaviour, and knowledge and skill area.

**Formal presentation: Presenting AVBOB products to individuals or **groups, deliver presentations that suits the characteristics and needs of the clients.**
- Define clear goals that clearly reflect the needs of the audience.
- Maintain audience attention.
- Present main ideas that support the objective of the presentation. Present facts and details describing the products available in a logical sequence.
- Use non-verbal communication.
- Use audio and visual aids to enhance the audience’s understanding of products.
- Listens and responds t

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