Senior Specialist

1 week ago

Johannesburg, South Africa MTN Full time

**Technical Leadership and Delivery Management**:

- Lead and manage a team of automation specialists, providing technical guidance and mentorship.
- Define technical standards and best practices for automation projects.
- Ensure the team follows industry standards and maintains high-quality code and documentation.
- Allocate tasks, set goals, and monitor team performance.
- Oversee the design, development, testing, and deployment of automation solutions.
- Instigate and continually encourage a collaborative and innovative team environment.
- Work with stakeholders to gather and analyse requirements, translating them into technical specifications.
- Ensure seamless integration of automation solutions with existing systems and processes
- Develop and maintain detailed documentation for automation systems, including user manuals, system configurations, and maintenance procedures.
- Conduct knowledge Sharing through forum presentations and internal training.
- Participate in sprint meetings and be willing to adopt agile.
- Project management support for automation projects from inception to completion, ensuring that they are delivered on time, within scope and budget.
- Coordinate with cross-functional teams to ensure smooth integration of automation solutions.

**Automation Pipeline Management**:

- Collaborate with business stakeholders to create an inventory of MTNSA's business processes that have the potential for automation.
- High volume and repetitive tasks
- Rule-based processes
- Standardized and well-documented processes
- Processes prone to human error
- Processes with stable and mature inputs
- Conducting roadshows to raise awareness of RPA among MTNSA business units and secure their support.

**Benefits Realization Tracking**:

- Define a framework to monitor, track and report on the benefits brought about the automated process at MTNSA.
- Select Key Performance Indicators (KPIs) that will help measure the success of RPA initiatives, such as (Cost reduction, Time savings, Error reduction, Process efficiency, Employee satisfaction)
- Monitor daily trends to ensure the adoption of automation solutions across the business.

**Customer**:

- Partner with the business and ensure in-depth understanding of processes, existing workflows to analyse existing workflows, identify redundancies, and eliminate them to improve operational efficiency.
- Educate the business on Automation, champion, and drive Automation initiatives
- Arrange regular sessions with customers to inform, educate and facilitate feedback.
- Adopt a proactive approach to prevent problems from arising in the future.
- Build and maintain solid relationships with business unit stakeholders. Conduct training sessions and workshops to promote automation best practices and tools.

**Quality Management:
- Implement quality assurance processes to ensure the reliability and performance of automation solutions.
- Monitor and evaluate the effectiveness of automation initiatives and implement improvements as needed.
- Work consistently according to standard operating procedures
- Understand and communicate the consequences of not maintaining quality of automation solutions.
- Identify areas where the quality of automation may be improved.
- Analyse situations and take necessary action to ensure quality is maintained. Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality.

**Tactical Planning and Operations:
- Ensure that **capacity planning **for special events or increasing traffic volumes happens with documentation.
- Devise, share, and execute annual automation plans.
- Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
- Provide a quick reaction task force to attend to major automation incidents with a view to improving on systems design and stability.
- Continuously review, improve, and integrate processes, to optimize outputs and overcome fragmentation. Monitor the performance of automation systems, conducting regular audits and adjustments to optimize productivity and reduce downtime.

**Strategic Input:
- Research and integrate new technologies and methodologies in automation to ensure the organization remains at the cutting edge of industry advancements.
- Oversee the execution of proof of concepts and proof of value initiatives to evaluate new technologies and determine their suitability for MTNSA.
- Stay updated on the latest trends and advancements in automation technologies and methodologies.
- Continuously assess risk and implement mechanisms and processes to overcome these risks.
- Drive the development of goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders. Provide input to the technology roadmap defined by Group Technology and help Corporate Systems within IS to define standards.

**Financial*

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