Operations Manager

2 weeks ago

Pretoria, South Africa Sanlam Full time

Who are we?
Sanlam Life Ltd is one of the top financial services providers in the South African market.
We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors to realise their worth.
Our company is built on a respect for what people are worth and an appreciation for what they can become. We know that your worth is infinite and unique - and want to inspire you to realise this worth.
This is why we give each and every person who is contracted at Sanlam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities. What will you do?
This role will report to the Regional Support Manager.

This is a management position overseeing a team of Support Staff including the High Performance Centre to provide administrative support, controls and processes that will enable the effective/compliant and speedy issuing of new business and undertake initiatives that will assist in driving sales for both the Choice and Tied businesses.

**Output/Tasks**:
**Your success will come from**:
Management and control of key sales support related processes
Input into Financial Budgets
Risk Management
Office Management
Technology and after sales service enablement
Relationship Management
People and resource management
Management of the support team on San IX (tech enablement)
Management of specialist support roles (Retention, Medical, Leads, Policy servicing) What will make you successful in this role?

**Qualification and Experience**:
Grade 12
Diploma/Degree in Management will be a strong recommendation
Two years managerial experience
2-4 years proven experience in office administration/processing environment. Preference of having worked within a sales distribution environment

**Knowledge and Skills**:
To be successful you will need to demonstrate good experience in:
Distribution and sales business (preferably within Sanlam)
Basic Sanlam product knowledge
Budgeting and expense management
Knowledge of management practices and processes, knowledge of HR practices and performance management principles
Legislative compliance and risk management of a financial services/sales environment
Knowledge of Sanlam's support services and administration processes (i.e. : New Business)
Must have a valid driver's licence and reliable motor vehicle

**Personal Qualities**:
Cultivates innovation
Client centricity
Results driven
Collaboration
Flexibility and Adaptability
Decision Quality
Able to work well with different people and on multiple tasks (adaptable and flexible)
Able to monitor, control well
Excellent communication skills (1:1, written and in groups)
Team, client and service focused
Attention to detail and accuracy
Structured and organised
Perform extremely well under constant pressure
Action orientated
Treating customers fairly Turnaround time

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.

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