Operations Manager

2 weeks ago


Pretoria, South Africa Seasoned Recruitment Full time

An operations manager whose job purpose will be to manage the operations of the Supplier for the Customer with the following key job outcomes:

- Manages and coordinates all hospitality activities for the Customer and Supplier.
- Fully familiarized with all Customer’s environment and company policies, as well as values.
- Participate in Supplier/Customer induction-and refresher programmed.
- Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.
- Writes the operational business plan for the Customer to optimize business.
- Directs the efforts of the Customer’s hospitality team; setting targets and monitoring progress.
- Ensures that the Supplier carries out continuous market research. Such research will be limited to internal surveys to gauge customer satisfaction.
- Sets and ensures that all staff are aware of the performance indicators which are used in measuring the effectiveness of the Supplier.
- Produces reports as required by the Customer / Management / Executive Management.
- Ensures the hospitality staff under their employs maintains ongoing contact with the Customer.
- Ensures that competitive activity is monitored regularly and reported upon as required by the Customer.
- Coordinates advertising campaigns, materials, schedules and content in respectof specialized market segments (limited to internal marketing).
- Coordinates and distributes promotional materials to raise awareness onhospitality services offerings.
- Ensures that the hospitality staff compliment is managed in accordance with company policy and procedures.

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations Manager: 5 years (required)

Application Deadline: 2023/07/31


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