Villa Manager

4 weeks ago


Grahamstown, South Africa Bright Search Recruitment (Pty) Ltd Full time
Key Responsibilities:
  • Oversee the day-to-day operations of the villa and lodge, ensuring smooth and efficient service.
  • Lead and manage a team of staff, including training, scheduling, and performance management.
  • Ensure exceptional guest experiences through personalized service and attention to detail.
  • Monitor inventory, budgeting, and financial management for the villa and lodge.
  • Coordinate with the housekeeping, kitchen, and other departments to maintain high standards of cleanliness and guest satisfaction.
  • Handle guest inquiries, requests, and complaints in a professional and timely manner.
  • Ensure that all safety and security protocols are followed.
  • Act as a relief lodge manager when required, stepping into the full lodge manager role as needed.
Requirements:
  • Proven experience as a Villa Manager, Camp Manager, or in a senior hospitality role, preferably in a luxury or game lodge environment.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • In-depth knowledge of hospitality standards, operations, and guest services.
  • Experience in managing budgets and inventory.
  • Ability to work under pressure and handle high-stress situations with grace.
  • A passion for wildlife and the environment is preferred.
  • Flexibility to work on a rotation schedule, including weekends and holidays.
  • Relevant hospitality qualifications and/or a degree in Hotel Management or similar field.

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