Logistics Manager

2 weeks ago

Polokwane, South Africa SBV Services (Pty) Ltd. Full time

**Key Performance Areas (KPAs)**

**Responsible for meeting agreed timeframes and customer** **specifications within the daily Operations**
- Comply and adhere to SLA’s including but not limited to: Quality of Service, Load Adherence and Risk Framework
- Organise, plan and manage all resources for optimal service to customers and to avoid service failures.
- Proactively keep customers informed of potential service failures or late arrivals in order to maintain good customer relations

**Responsible for the management of operational resources and assets**
- Manage resources such as fleet, equipment, weapons, systems etc. for optimal performance levels by monitoring and controlling the maintenance, availability, cost effectiveness, etc
- Manage that appropriate contingency plans are in place for all natural disasters and vehicle breakdowns in conjunction with the Risk Division
- Manage the daily operations in compliance with systems, processes, and procedures
- Provide input regarding improvements to technology and feasibility thereof e.g., new trolleys, new firearms etc.

**Responsible for the continuous evaluation and improvement of processes**
- Review and evaluate processes to identify opportunities to reduce risk and improve workflow, making recommendations to the relevant stakeholders for approval
- Upon approval, responsible to implement, monitor and track any continuous improvement initiatives
- Actively support implementation of planning and forecasting systems
- Manage and review the handling processes e.g., arrival, departure and loading to confirm optimal working processes and performance and recommends improvements
- Identify potential risks e.g., theft, robberies, monetary losses, disasters and reduces risk potential by developing and implement procedures and systems in compliance with SBV’s Enterprise Risk Management Framework
- Manage and drive the productivity schemes within the operations - Monitor outcome of quality checks to confirm that centre/s adhere to standard operating procedures. Resolve non compliance.

**Manage operational projects within your Centre/s**
- Responsible for Centre readiness e.g., staffing, training, equipment, change management, systems, and systems support, etc.
- Manage all operational projects linked to the strategy in support of Business Optimization.
- Monitor compliance to Project timelines, escalate any deviations to the relevant stakeholders, and seek timeous resolution
- Continually review procedures, systems and performance against business plans, budgets and progress of programmes and projects
- Manage projects as allocated, for example the expansion within a centre / changing the layout of the centre, including the pre and post implementation reviews

**Financial Management**
- Manage the premises assigned, including maintenance, and taking into account, cost, operational effect, time and reputational image.
- Manage vendor relationship, own the process for repairs, etc.
- Manage the centres financials in alignment with the annual budget.

**Risk Management**
- Utilise security and environmental information from within and outside the organisation to minimise risk (i.e., rerouting of vehicles, changing times for deliveries alternative teams etc.
- Mitigate reputational and operational risk by embedding risk management processes and effectively managing compliance
- Manage risk investigations to identify possible breaches of security and take measures to strengthen security e.g., additional camera’s, access control, searches
- Implement proper controls and systems in terms of the prescribed policy and insurance requirements e.g., if there is a vault, there must be a camera etc.
- Conduct security surveys on an on-going basis in line with the security plan
- Report all losses, potential losses, and ATM/Logistics differences to the relevant stakeholders. - Keep Logistics losses within loss tolerance levels
- Responsible for the audit outcomes of the centre/s, proposing remedial actions where necessary and the implementation thereof
- Execute plans to remedial audit findings and verify that compliance is within acceptable tolerance levels.
- Collaborate with Risk and GM to verify that a relevant and accurate BCP is in place, reviewing it with the relevant stakeholders.
- Partake in BCM and crisis management simulations for relevance and practicality.
- Manage all activities in the event of a crisis at the centre/s
- Request dispensation and pre-authorisation from the GM when outside of rules & regulations (e.g., exceeding limits, security cameras not working, team structure etc)
- Keep audit trails of run information and related security measures for potential investigations/claims
- Report and provide support into the investigation process in collaboration with the Risk team.

**Ownership of Centre**
- Manage Internal Relationship through: o Build and maintain effective relationships across multi-functional departments within SBV for seamless interact

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