Service Delivery Manager

2 weeks ago

Cape Town, South Africa Sabio Group Full time

Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
- Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
- We are currently looking for a passionate and enthusiastic Service Delivery Manager to join our Support Division.
- We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.**Key Responsibilities**:

- The role of a service delivery manager in IT is to ensure that IT services are delivered efficiently, effectively, and in a timely manner to meet the needs of the business and its customers. The service delivery manager is responsible for managing the delivery of IT services to ensure that they are aligned with the business needs and are of high quality.
- The specific responsibilities of a service delivery manager may include:

- Defining service level agreements (SLAs) and monitoring their performance
- Managing the delivery of IT services to ensure they meet the agreed upon SLAs and are of high quality Developing and implementing processes to improve the efficiency and effectiveness of IT service delivery Managing relationships with customers and stakeholders to ensure their needs are met
- Coordinating with other IT teams to ensure that service delivery is seamless
- Identifying and mitigating risks to service delivery
- Managing the budget for service delivery and ensuring that resources are allocated effectively and efficiently.

**Skills Knowledge and Expertise**:

- Knowledge and skills of Service Delivery Manager Clear Communication by Service Delivery Managers Coherence and Integrity
- Customer focus of Service Delivery Managers Developing others
- Effective Delegation
- Focusing on goals
- Managing risks
- Prioritization & Time Management Taking proactive decisions

**Benefits**:

- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.**Benefits may include**:
Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year
- (this includes three Sabio days)
- LinkedIn Learning
- Plus many more (Benefits are dependant on your base location.)**The Small Print**

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

***

***

**Department**

Support

**Employment Type**

Full Time

**Location**

Cape Town

**Reporting to**

Megan Robertson

  • Service Delivery Manager

    4 weeks ago

    Cape Town, South Africa Tracking Talent: a WilsonHCG Company Full time

    A growing Investment Administration company is looking for a dedicated Service Delivery Manager. The main tasks of the Service Delivery Manager include managing multiple projects, addressing reliability issues, tracking project metrics, managing budgets and stakeholder liaison and ultimate responsibility for meeting project delivery dates with the level of...

  • IT Service Delivery

    1 month ago

    Cape Town, South Africa Isilumko Staffing Full time

    Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential Functions Client...

  • Service Delivery Manager

    4 weeks ago

    Cape Town, South Africa NSC Global Full time

    Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am - 5.30pm EST) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L...

  • Assistant Manager

    1 month ago

    Cape Town, South Africa Yango Delivery Full time

    DO YOU OWN A BAKKIE, PANEL VAN OR MOTOBIKE AND WANT TO PUT IT TO GOOD USE? WELL YANGO DELIVERY HAS A GREAT OPPORTUNITY FOR YOU! We are looking for owner drivers to join our team. **Requirements**: Vehicle must be a 2010 model or above Must be in an immaculate condition Bakkies must have an enclosed canopy Motorbikes must be 150cc or above We operate...

  • Service Delivery Manager

    1 month ago

    Cape Town, South Africa iLaunch Full time

    Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilisation of services provided Establishing and articulating business...

  • Service Delivery Manager

    1 month ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: What Your Day-to-Day Will Look Like: The individual excels in the effective and efficient management of their department, demonstrating proactive and optimal resource forecasting and management. They are adept at managing change within the operation and compile statistical reports on key deliverables. Additionally, they...

  • Ams Service Delivery Manager

    1 month ago

    Cape Town, South Africa Agape Job Consultants Full time

    **Service Delivery Manager** The IT Service Delivery Manager oversees a number of key functions within the IT department of our clients enabling the delivery of a high-quality service to end users, and ensuring Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role and requires you to...

  • IT Service Delivery Supervisor

    1 month ago

    Cape Town, South Africa Biovac Full time

    **BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous IT Service Delivery Supervisor to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Bachelors degree in information technology, Computer...

  • Ssdm - Senior Service Delivery Manager

    4 weeks ago

    Cape Town, South Africa Barratt and Co Full time

    -Key Responsibilities: - Lead and manage the infrastructure service delivery team - Develop and implement service delivery processes and procedures - Ensure compliance with SLAs and service level targets - Manage service escalations and resolve incidents and problems - Develop and maintain relationships with internal and external stakeholders - Provide...

  • Temp Insurance Service Delivery Manager

    1 month ago

    Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 60173**Date Posted**: Posted 3 weeks ago**Expiration date**: July 11, 2023**Location**: Cape Town Centre**Job Title**: TEMP INSURANCE SERVICE DELIVERY MANAGER - CAPE TOWN - WESTERN CAPE

  • Temp Banking Service Delivery Manager

    1 month ago

    Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 60174**Date Posted**: Posted 3 weeks ago**Expiration date**: July 11, 2023**Location**: Cape Town Centre**Job Title**: TEMP BANKING SERVICE DELIVERY MANAGER - CAPE TOWN - WESTERN CAPE

  • Remote Manager

    4 weeks ago

    Cape Town, South Africa King Delivery Full time

    Remote manager, **Responsibilities**: 1. Recruiting drivers 2. Keeping the shift list full 3. Dispatch orders 4. Daily cash ups 5. Menu updates and admin 6. Local social media marketing Must have call phone with a PC or Laptop and good wifi connection to get started **Salary**: R10,000.00 - R25,000.00 per month

  • Director of Service Delivery

    1 month ago

    Cape Town, South Africa Proactive Recruitment Full time

    Our client is an industry-leading digital marketing agency serving American and Canadian optometric practices. We are a virtual company, employing a global team of Web Development, SEO, Marketing, Sales and Customer Support experts. We want to hire an experienced and efficient**_ Director of Service Delivery _**to lead our customer-facing service delivery...

  • Head Project Management Office and Service Delivery

    4 weeks ago

    Cape Town, South Africa FirstCarbon Solutions Full time

    Is responsible for managing the system process for all Digital & Technology customer projects across the ADEC business portfolio, to ensure standardization, reduced duplication, and the leveraging of resources. Provide consolidated delivery to customers and implement according to the signed proposal. Implement all contract services either as primary...

  • OMF IT Service Delivery Manager

    3 days ago

    Cape Town, South Africa Old Mutual Full time

    Description This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Software Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding...

  • General Worker

    4 weeks ago

    Cape Town, South Africa Heineken Full time

    **We Go Places! How about you?** Immediate Superior: Customer Services Supervisor Location: Cape Town (Epping) Function: Commerce Sub Function: Sales - Ops Type of Contract: Permanent Reference Number: 107003 Closing Date: 07/04/2024 **Purpose of the job** The General Worker is responsible for providing support to the distribution process by performing a...

  • Delivery Manager

    3 days ago

    Cape Town, South Africa Clover Recruitment Full time

    Clover has an opportunity at the George branch for an experienced Delivery Manager who will ensure efficient and cost-effective distribution of products in accordance with customer requirements.                                                                                                             ...

  • Service Delivery Manager

    4 days ago

    Cape Town, South Africa Logicalis Full time

    Why choose Logicalis? - It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. - Our customers span industries and geographical regions; and our focus...

  • Software Delivery Manager

    1 month ago

    Cape Town, South Africa Liquid Thought Full time

    As a Software Delivery Manager, you will successfully deliver a project or product within time, budget, and quality standards is your top priority. You will work with a team of developers, designers, and other professionals to ensure everything runs smoothly.At Liquid Thought, you will manage our Development and PMO teams, keeping track of progress and...

  • SAP Delivery Manager

    1 month ago

    Cape Town, South Africa Open Source (Pty) Ltd Full time

    SAP Solution Delivery Manager Manage a team of SAP Consultants Performance appraisals Delivery Team targets Understand SAP functional from FI or MM perspective