Customer Service Specialist

**Are you ready for your next challenge?**

**Are you looking for an exciting new opportunity?**

If so, read on

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Service Specialist to join our team. Our philosophy is transforming passion into Excellence

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
**Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries**

**Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.**

**Commitment and Different - Being passionate, engaged and seeing opportunities**

**where others see problems**

Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_

**Key Responsibilities & Accountabilities**
- Collect the delinquent / outstanding amount from the consumer over the phone on Outbound / Inbound calls.
- Negotiation & persuasion skills with ability to connect with customers.
- Understand different delinquency cycle(s) of business to consumer/business to business.
- Able to follow local laws set up by different credit and collection governing agencies.
- Demonstrate effective skip tracing techniques through programs and policies implemented by Client
- Effective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency.
- Follow and maintain compliance, quality assurance, and client-specific standards on all accounts handled.
- Able to work and navigate through multiple system to check and provide information related customer account.
- Meet key KPIs on day-to-day basis set up by the process based on client’s requirement.
- Able to demonstrate empathy and sympathy on the call with customer.
- Ability to be polite and compassionate without lacking confidence.
- Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc..
- To respect and act according Teleperformance’s rules, regulations, and values
- Minimum 1 year of experience working with a collection process
- Minimum 2 year of experience working with a Sales process
- Maintain campaign performance, quality, regulatory and compliance standards

**Some of the Benefits**:

- Lucrative basic salary (depending on experience)
- Achievable performance related bonus opportunities
- A fabulous, newly refurbished, modern working environment
- Primary Healthcare (after 6 Months)
- Provident Fund with equal Employers contribution (after 6 Months)
- Employee Assistance Program
- Free door to door transport for evening shifts after 19.00 pm
- Additional Transport Allowance
- In-depth product and ‘cultural based’ training
- Genuine career development opportunities

**Please note**:
In order to be considered for this role you must be able to provide 2 valid reference and pass a Criminal and Credit record check.

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R8,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 1 year (required)