Reservations Manager

1 week ago


Cape Town, Western Cape, South Africa Executive Placings Full time
Reservations Manager position available in Cape Town.

Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team.

This is a hybrid role in Cape Town. Salary is negotiable on experience plus benefits.

Requirements:

  • Experience leading a Reservations Team for at least 5 years for an inbound tour company/destination management company
  • Excellent knowledge of Southern and East Africa
  • MS Office, Tourplan and Wetu

Duties include:

  • Maintain excellent customer/client relationships
  • Deliver on and exceed sales targets as per business expectations
  • Monitor the quoting and operational accuracy of the team
  • Ensure operational excellence daily
  • Monitor workload distribution
  • Oversee quotation checks and conduct spot checks, as well as create cost and margin awareness
  • Guide the team to achieve goals
  • Build up and maintain a high level of motivation and team spirit
  • Be approachable and supportive
  • Demonstrate an understanding of the concepts cost, profit, net and gross selling prices
  • Be aware of our competitors' products
  • Travel occasionally on educational and familiarization trips to Southern Africa, report back and provide training to the team
  • Demonstrate excellent communication skills and customer care
  • Support the decision-making process of management by giving input
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