Reservations Specialist

1 week ago


Cape Town, Western Cape, South Africa Hyatt Regency Full time

Job Summary

We are seeking a skilled Reservations Agent to join our team at Hyatt Regency – Cape Town. As a key member of our Reservations team, you will be responsible for managing reservations, responding to guest inquiries, and ensuring accurate record-keeping.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a fast-paced environment. You will be expected to create and maintain reservation records, prepare letters of confirmation, and process cancellations and modifications.

Responsibilities:

  • Promptly process all reservations queries.
  • Process reservations from the sales office, other hotel departments, and travel agents.
  • Familiarize yourself with the type of rooms available, their location and layout.
  • Know the selling status, rates, and benefits of all packages plans.
  • Know the credit policy of the hotel and how to code each reservation.
  • Create and maintain reservation records.
  • Determine room rates based on the selling tactics of the hotel.
  • Prepare letters of confirmation.
  • Communicate reservation information to the front desk.
  • Process cancellations and modifications and promptly relay this information.

Requirements

  • Grade 12 and a formal qualification.
  • Previous hotel-related experience.
  • Must have Reservations experience in Group Accommodation and Events.
  • Experience in hotel software and its functionalities.
  • Must speak, read, write, and understand English.
  • Quality-focused.
  • Great communication skills, written and verbal.
  • Energetic and friendly personality.
  • A positive and professional attitude.
  • Courteous, friendly, and helpful to guests, managers, and fellow employees.


  • Cape Town, Western Cape, South Africa Newmark Hotels Full time

    At Newmark Hotels, we are seeking a skilled Reservation Management Specialist to join our team.This role is responsible for managing reservations across all properties and preparing accurate rate proposals.The ideal candidate will have excellent written and verbal communication skills, with the ability to work efficiently in a fast-paced environment.Strong...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    Company OverviewThe Vineyard Hotel prioritises the well-being of its staff, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. This commitment extends to growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers.We strive for social and environmental...


  • Cape Town, Western Cape, South Africa Kerzner International Full time

    Kerzner International is committed to delivering exceptional experiences for our guests, and we are seeking a highly skilled and motivated Spa Reception and Reservations Specialist to join our team.Job Summary:This role is responsible for providing exceptional customer service, coordinating guest consultations, and supporting the spa reservation operation....


  • Cape Town, Western Cape, South Africa Red Carnation Hotels Full time

    Twelve Apostles Hotel & Spa; Bushmans Kloof Wilderness Reserve & Wellness RetreatJob Purpose:To assist with the management of the reservations function for two properties, ensuring that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red Carnation Hotels.Employee Value Proposition:This...


  • Cape Town, Western Cape, South Africa Ambitions Travel Recruitment Full time

    Are you looking for a dynamic and customer-focused role that will allow you to make a real impact in the travel industry?Company OverviewAmbitions Travel Recruitment is a leading destination specialist for Southern Africa, renowned for creating bespoke itineraries and providing seamless ground handling services from arrival to departure.We are seeking an...


  • Cape Town, Western Cape, South Africa Belmond Full time

    Company Overview">Beyond offering unparalleled luxury experiences, Belmond Safaris prides itself on fostering a culture built on kindness and genuine connections with our colleagues and guests.We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to ongoing development, you'll have the...


  • Cape Town, Western Cape, South Africa G Adventures Full time

    G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities,...

  • reservations manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Ambitions Travel Recruitment Full time

    RESERVATIONS MANAGER – FITCAPE TOWN – HYBRIDCOMPETITIVE SALARY PLUS INCENTIVE SCHEMEOur Customer:Our customer, a leading destination specialist for Southern Africa, has entrusted us exclusively to recruit their new Reservations Manager. Renowned for creating bespoke itineraries, they provide seamless ground handling services from arrival to departure....


  • Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    Travel Reservations Specialist - Arabic Speaking - Fixed Term ContractDo you deliver exceptional customer service? Do you have a keen eye for detail? Are you passionate about travel? Are you energized by a challenging, fast-paced environment? If you answered yes to these questions, keep reading - you might be exactly who we're looking forAs a Travel...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    Company OverviewThe Vineyard Hotel's staff-centric approach includes providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. We also offer internal programs, traineeships, study loans, and professional coaching for managers, promoting growth and development.We strive for social and environmental responsibility,...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    Our ApproachThe Vineyard Hotel focuses on staff empowerment, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. We also foster employee growth through internal programs, traineeships, study loans, and professional coaching for managers.We aim to balance social and environmental responsibility with business...

  • reservations manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Ambitions Travel Recruitment Full time

    COMPETITIVE SALARY PLUS INCENTIVE SCHEMEOur Customer:Our customer, a leading destination specialist for Southern Africa, has entrusted us exclusively to recruit their new Reservations Manager. Renowned for creating bespoke itineraries, they provide seamless ground handling services from arrival to departure. With offices in South Africa and Namibia, their...


  • Cape Town, Western Cape, South Africa eXtraordinary Talent Solutions Full time

    Company Overview">eXtraordinary Talent Solutions is a prominent player in the Cape Town tourism industry, renowned for its commitment to excellence and customer satisfaction. As a Reservations Consultant, you will play a vital role in maintaining our high standards and providing exceptional service to our clients.">Job Requirements">We are seeking a highly...


  • Cape Town, Western Cape, South Africa Phoenix Recruitment Full time

    We are looking for a Customer Service Specialist to provide outstanding customer service and ensure customer satisfaction.The successful incumbent will be responsible for handling incoming reservation calls and emails, providing accurate information, and ensuring smooth reservation processes to clients.This is an excellent opportunity for individuals who are...


  • Cape Town, Western Cape, South Africa Newmark Hotels Full time

    About the OpportunityNewmark Hotels is seeking a Customer Service Specialist to join our team. As a key member of our reservations department, you will be responsible for delivering exceptional guest experiences, processing hotel reservations efficiently, and driving revenue growth through strategic up-selling.Key ResponsibilitiesProcess hotel reservations...


  • Cape Town, Western Cape, South Africa Pullman Hotels & Resorts Full time

    About the RoleThis Business Development Specialist position plays a critical role in driving revenue growth through strategic sales and marketing initiatives. The successful candidate will be responsible for identifying new business opportunities, developing relationships with key clients, and promoting our hotel's services and amenities.To excel in this...


  • Cape Town, Western Cape, South Africa Time Personnel Full time

    We are recruiting a Business Reception and Support Specialist to join our Time Personnel team in Cape Town.The successful candidate will have a background in customer service, with the ability to communicate effectively with people from diverse backgrounds. They must be proficient in Microsoft Office and have their own vehicle for transportation.This role...


  • Cape Town, Western Cape, South Africa Crayon Full time

    About the JobThis dynamic team requires a Customer Success Specialist who can multitask and manage time effectively, while maintaining a detail-oriented and highly organised approach.You will be responsible for managing the use and maintenance of reservations software and systems, collaborating with cross-functional teams to ensure seamless...


  • Cape Town, Western Cape, South Africa Collinson Full time

    We are seeking a detail-oriented and organized Administrative Support Specialist to join our team at Collinson Group. In this role, you will be responsible for providing administrative support to our team members, ensuring the smooth operation of our day-to-day activities. Key responsibilities will include managing appointments, schedules, and reservations,...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Job Title: Guest Transport SpecialistWe are seeking a skilled and professional Guest Transport Specialist to join our team at HR Genie's Private Game Reserve. The successful candidate will be responsible for transporting guests safely and efficiently to and from the reserve.ResponsibilitiesProvide exceptional transportation services to guests, adhering to...