Desktop Support Technician JHB
1 week ago
We are recruiting for a Desktop Support Technician.
Duties & Responsibilities- Provide general IT support to all company users;
- Attend to LAN, WAN and Mobile devices calls;
- Troubleshoot hardware and software errors;
- Resolve connectivity issues;
- Asset Management processes and procedures for IT equipment;
- Setup and configure desktops, printers and mobile devices to the network;
- Install application programs requested by the user;
- Setup training environments when requested;
- Deploy software patches and updates;
- Provide laptop support;
- Re-imaging of desktops, laptops and mobile devices as required;
- Basic printer troubleshooting and support;
- Problem determination and resolution;
- Bandwidth monitoring, usage and statistics;
- Liaise with Telkom on day-to-day running of the VSAT, ME and VPN networks to all offices;
- Ensure that all invoices submitted by service providers are accurate;
- Liaise and coordinate with Telkom engineers on office movements, installations and relocations of VSAT and landline as applicable;
- Liaise with engineers regarding PC, printer and peripheral repairs and call outs;
- Switch maintenance and management at HO, PEO, warehouse, Backup Site and MEO offices;
- Identification, reporting and removal of rogue devices connected onto the Commission's network;
- Shipping all computer-related equipment to relevant locations;
- Maintain database of WAN infrastructure;
- Monitoring and Management of APN (Access Point Names);
- Monitoring and Management of MDM (Mobile Device Management).
- Deep skills and experience in mobile and desktop support of Microsoft Operating Systems (Windows) and Microsoft applications (Office, Outlook, Internet Explorer, WSUS, etc.);
- Experience in troubleshooting and problem-solving technical issues;
- Knowledge of HP/Cisco switches and routers;
- Certifications;
- Deep knowledge and understanding of video conferencing solutions, including both physical and online and virtual-based solutions like Skype for Business, MS Teams, and Zoom;
- Good documentation and administration skills;
- Deep knowledge and understanding of configuring Android devices;
- Good knowledge and understanding of Mobile Device Management tools;
- Good knowledge and understanding of configuring APs.
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