IT Support Specialist

7 days ago


Johannesburg, Gauteng, South Africa JMR Software PTY LTD Full time

Job Title: IT Desktop Support

About the Role:

We are seeking a skilled IT desktop support technician to join our team. As a technical assistance provider, you will be responsible for providing top-notch technical assistance to our users.

Key Responsibilities:
  1. Provide first-line support for hardware, software, and network-related issues.
  2. Troubleshoot and resolve problems with desktop and laptop systems, peripherals, and Microsoft O365 applications.
  3. Install, configure, and maintain IT systems, including RMM, EDR, and email security.
  4. Assist users with technical issues, account setups, and basic training.
  5. Support network connectivity, VPN access, and printer configurations.
  6. Ensure compliance with security policies and implement endpoint protection measures.
  7. Maintain IT inventory and document support requests using helpdesk software.
Requirements:
  • Technical Skills: Proficiency in Windows (7, 8, 10, 11), macOS, Microsoft Office, and Active Directory.
  • Problem-Solving: Ability to diagnose and resolve IT issues efficiently.
  • Communication: Excellent customer service skills to support end-users.
  • Certifications (Advantageous): CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation.
  • Experience: 2+ years in IT desktop support or a related role.

Benefits:

  • Work in a collaborative and innovative IT environment.
  • Opportunities to learn and grow in a fast-paced industry.
  • Make a real impact by ensuring seamless IT operations.

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