Desktop Support Engineer

2 weeks ago

Johannesburg, Gauteng, South Africa IOCO Full time

We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is also required. 

What you'll do:

  • Maintenance of staff computers printers and general user support
  • Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
  • Standard PC/printer break-fix tasks
  • Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)
  • Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
  • Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate
  • Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
  • First line Support of various in-house developed applications
  • Re-installation of PC's, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
  • Support and follow through of all requests that cannot be resolved remotely where a 3rd party vendor needs to do a site visit
  • Solid understanding of Mobile device connectivity

Your expertise:

  • Minimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience.
  • Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications/products is necessary.
  • Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment. In-depth administration experience working with Enterprise-class software and hardware, Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary. 
  • Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.
  • Technical understanding of enterprise computing and how various components are interrelated is essential.
  • Strong written, verbal, analytical, technical, and interpersonal skills are essential.
  • Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.
  • Utilize strong problem-solving skills. Customer service orientation.
  • Must be able to provide a high level of customer service when dealing with frustrated end users.
  • Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
  • Maintain a constant awareness and understanding of emerging technologies and methodologies

Qualifications required:

  • A+, N+, (Required)
  • MCSE with at least 3 years experience (Required)
  • ITIL V3 Foundation (Advantageous)
  • Associate degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. (Advantageous)

Competencies required:

  • Good interpersonal skills
  • Valid Driver's License Transport
  • Superior organizational and time management skills
  • Must be prepared to work flexible hours or shifts
  • Ability to cope well in a pressurized environment
  • High Initiative and problem-solving skills
  • Willingness to assist
  • Excellent follow-up skills
  • Team Player but must be able to work as an individual

Other information applicable to the opportunity:

  • Contract Position: 12 Months
  • Location: Johannesburg
  • Work Environment: Hybrid

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