Travel and Lifestyle Experience Designer

6 days ago

Cape Town, Western Cape, South Africa Ten Group Full time
Join Our Team as a Travel and Lifestyle Experience Designer

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid or fully remote working depending on current base location that gives you that work life balance that everyone wants

Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Luxury Travel Consultant you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within MENA region, Europe, US, Asia world-wide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.
Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Overview of responsibilities:

  • Advise our customers - Premium Cardholders - on the phone, chat and by email in English and Arabic
  • Design requests by telephone and email in professional English & Arabic of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
  • Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
  • Make reservations with airlines, hotels, and destination agencies
  • Active cross-selling of lifestyle services for travel enquiries
  • Conducting research and putting together proposals
  • Maintaining up-to-date records for our members
  • Representing TEN, telling the story and promoting our concierge value
  • Building rapport with members

Your Profile:

  • Only candidates who currently reside and have the correct visa rights to live and work in SA will be considered
  • Fluency in English and native Arabic is required. Excellent written & oral communication is a MUST. Knowledge of other languages skills is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill.
  • Have completed tertiary qualification or equivalent training, ideally in the field of tourism
  • Have several years of professional experience in the travel industry, a tour operator or in a travel agency
  • Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
  • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
  • Are service-oriented, flexible and able to work under pressure
  • Have a positive attitude and identify with Ten Group values
  • Have strong communication skills
  • Value exceptional service and live by this motto
  • Are available on a full-time basis (40hrs per week)
  • Flexibility: ability to work a 5-day work week between the hours of 6:00-21:00 GMT from Monday - Sunday

Guidelines for Hybrid/Home Office option:

  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
  • A secure home office at your confirmed address, free from background noise or other distractions
  • Internet service must meet minimum requirements and minimum speed check must be complete

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • A competitive salary based on experience, with a performance bonus and additional shift allowance for evening shifts later than 18:00 PM
  • Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays - possibilities to Travel and Work
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
  • Safe & secure offices in the Foreshore with complimentary off-street parking.

Who We Are
Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short videoThis is what we Do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."

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