Travel Reservations Specialist

4 days ago

Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

Travel Reservations Specialist - Arabic Speaking - Fixed Term Contract

Do you deliver exceptional customer service? Do you have a keen eye for detail? Are you passionate about travel? Are you energized by a challenging, fast-paced environment? If you answered yes to these questions, keep reading - you might be exactly who we're looking for

As a Travel Reservations Specialist, you'll be at the heart of creating unforgettable travel experiences for our members. Your primary goal will be to deliver exceptional customer service and ensure every interaction leaves our members delighted. In this role, you'll be the first point of contact for one of our most valued clients in the MENA, Europe, US, and Asia regions.

You'll assist their customers with ground transportation and travel arrangements, providing tailored solutions that exceed expectations. This role involves managing a high volume of calls and emails, where you'll engage directly with members, understand their needs, and guide them seamlessly through the reservation process.

What We Offer

Start Date: March

Duration: Fixed-term (March to August), with potential for extension or a permanent position.

A chance to work in an exciting and dynamic environment that celebrates your passion for travel and customer excellence.

Key Responsibilities
  1. Deliver exceptional service to members across MENA, Europe, and Asia.
  2. Manage travel requests via telephone and email in Arabic and English for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services.
  3. Actively cross-sell lifestyle services, promotions, and exclusive events.
  4. Conduct thorough research and prepare compelling proposals tailored to member needs.
  5. Liaise with trusted suppliers to coordinate seamless experiences.
  6. Maintain detailed and up-to-date records for members.
  7. Represent TEN by sharing our story and showcasing the value of our concierge services.
  8. Build genuine rapport with members, ensuring they feel valued and understood.
  9. Be proactive in converting requests into confirmed bookings.
Requirements

Key Skills & Attributes:

  1. Fluency in English and Arabic is required.
  2. Excellent written & oral communication is a MUST.
  3. Knowledge of other languages is a benefit, but not a necessary requirement.
  4. Please be prepared to take a language test in any language you mention as a skill.
  5. French is a plus.
  6. Required background in Hospitality, Tourism, Customer Service in a Luxury brand.
  7. Previous experience working in customer service, handling a high volume of calls would be an added advantage.
  8. Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times.
  9. Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem-solving skills.
  10. Initiative and creativity to best meet the needs of our members.
  11. Ability to work independently, in a team and perform well with little supervision.
  12. High adaptability to a dynamic changing environment.
Guidelines for Hybrid / Home Office option

Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility. A secure home office at your confirmed address, free from background noise or other distractions. Internet service must meet minimum requirements and minimum speed check must be complete.

Benefits

At Ten, we believe our people are at the core of everything we do. We've cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. Our offerings are tailored to meet your needs.

Alongside a competitive salary and rewarding share options aligned with your experience, you'll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly. We value the importance of rest and giving back, which is why we offer a generous paid time off package, including a day each year dedicated to volunteering for a cause close to your heart. Additionally, after five years of service, you'll enjoy a paid sabbatical, giving you a month to focus on personal pursuits without using your annual leave.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. To find out more about Ten, please watch this short video: This is what we Do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN.

Seniority level: Associate

Employment type: Contract

Job function: Customer Service

Industries: IT Services and IT Consulting

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