Luxury Travel Consultant

3 days ago

Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time
Luxury Travel Consultant - French speaking

To strengthen our team in South Africa, we are looking for a French-speaking Luxury Travel Consultant.

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, first-class, and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, we collaborate with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in the world's major financial hubs.

Overview of responsibilities:
  • Advising our clients - premium cardholders - by phone and email in both French and English
  • Handling customer inquiries from quote preparation to billing for individual trips
  • Making reservations with airlines, hotels, and travel agencies
  • Creating tailored offers, travel documents, and detailed travel itineraries
  • Passionately advising and facilitating unique travel experiences
  • Actively selling special promotions and exclusive offers
Requirements
  • Have the required authorization to live and work in South Africa.
  • Strong and proven track record in Europe leisure sales as well as worldwide itineraries
  • Experience in Travel retail or Tour operator environment essential
  • Experience and sound knowledge of GDS (preferably Amadeus)
  • Professional fluency (both written and spoken) in French and English (level C1 or higher according to The Common European Framework)
  • Additional German and/or Italian proficiency is a big plus
  • Impeccable listening skills, willingness to learn, and ability to work well in a team environment
  • Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
  • Energetic and motivated team player who enjoys the challenges
  • You have strong communication skills and love to provide excellent service and quality daily
  • Flexibility: Willingness to work 5 days a week between 07:00 and 22:00 SAST, Sunday to Thursday, plus every 3rd weekend off
Guidelines for Hybrid/Home Office option:
  • Located in South Africa
  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
  • A secure home office at your confirmed address, free from background noise or other distractions
  • You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join.
Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.

  • A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential
  • Hybrid working. You can combine working from home and working from the office.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program
  • Remote Working Holidays - possibilities to Travel and Work
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car)
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core
  • Genuine career opportunities within a dynamic and international company
Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.

Thank you for considering a career with us. Don't miss the opportunity to join our team

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