Operations Manager: Distribution

7 days ago


Midrand, Gauteng, South Africa Famous Brands Full time

To ensure that customer service and distribution efficiency standards are world class in every respect.

  1. Management of distribution fleet based in Gauteng & Polokwane Cross Dock
    • Ensure that the fleet standards are maintained at the highest standards
    • Responsible for the cleanliness, neatness and hygiene of all crew, equipment and vehicles within his/her domain
  2. Execution of key performance indicators related to:
    • Customer Service
    • Productivity
    • Volume - Management of productivity and customer service measures. Leverage distribution efficiencies by aligning resources to outputs
  3. Volume smoothing thereby ensuring no day exceeds 21% of activity contribution
  4. Manage and review seconds per case to explore savings opportunities
  5. Assume the role of custodian of customer service to all of our Brands
  6. Oversee the management of order methods
  7. Upgrade and maintain image and housekeeping standards
  8. Management of distributors and third-party Owner Driver contractors
    • Sourcing, Training, KPIs, Conversion Plan
    • Display an understanding of the OD payment schedule to be demonstrated
    • Manage Owner Driver health and profitability
  9. Leverage systems (PLATO and Trackmatic)
    • Enhance processes to execute and monitor delivery schedules driving customer service
    • Display understanding of Trackmatic's various functions
  10. Effectively manage shipment documentation
  11. Develop, control and achieve fixed cost and CAPEX budgets
  12. Thorough understanding of income statements and ledgers
  13. Management of chosen day delivery system
  14. Manage Industrial Relationships, staff performance and reward & recognition
  15. Establish and maintain a set of safety standards
  16. Reduce waste and stock losses
  17. Preparation of strategic plans & KPI's
  18. Demonstrate basic calculations, e.g., CPK, Consumption, etc.
  19. Achievement of the distribution elements contained within the Distribution Excellence Charter and Operation audits

Minimum Requirements:

Relevant tertiary qualification (B. Com or Diploma)

Preferably 5 years' experience in FMCG distribution

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