Operational Assistant

6 days ago


Cape Town, Western Cape, South Africa Redember Full time

Red Ember Recruitment (PTY) Ltd | Full time

Operational Assistant

Cape Town, South Africa | Posted on 10/03/2025

Red Ember Recruitment is seeking to hire an Operational Assistant based at the client in Sea Point.

Key Responsibilities
  • Support consultants with special requests, such as restaurant bookings, birthday planning, and document couriering.
  • Double-check guide and vehicle bookings for confirmed tours.
  • Inform consultants of any issues, such as itinerary deviations or supplier problems, for further handling.
  • Save all invoices related to the tour in the appropriate folder.
  • Acquire outstanding confirmations and invoices for all tour services and upload them accordingly.
  • Ensure all invoices meet relevant accounting requirements (e.g., correct booking dates, valid VAT invoices, banking details, etc.).
  • Assist with any other tasks or projects assigned by Management to support departmental and company objectives.
Requirements
  • A relevant qualification in Travel, Tourism, Hospitality, or Business Administration (preferred).
  • 1-2 years of experience in Group Tour Administration or a related field.
  • Familiarity with the Travel and Tourism Industry, particularly in Southern Africa, is advantageous.
  • Proficiency in Microsoft Office Suite (Excel, Outlook).
  • Basic understanding of invoicing, VAT compliance, and financial processes in a tour context.
  • Strong problem-solving abilities to address supplier discrepancies or itinerary deviations effectively.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • High level of professionalism and reliability.
  • Flexibility to adapt to changing priorities and team needs.
  • Knowledge of local and regional tourism offerings and suppliers is a bonus.
  • Willingness to assist with ad hoc projects or additional tasks as directed by Management.
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