Hotel Operations Assistant
5 days ago
We're seeking a highly skilled Hotel Operations Assistant to join our global team and support our Benelux (Belgium, Netherlands & Luxembourg) clients.
Your primary duties will include:
- Providing top-notch support to hoteliers via email, phone, and online discussion forums.
- Delivering world-class customer experience by listening to hoteliers and responding promptly to their queries.
- Working closely with internal teams to resolve client issues and escalate queries as needed.
- Meeting daily and weekly engagement metrics to drive customer satisfaction and retention.
As a member of our team, you'll have access to:
- Free food Fridays.
- A Mac environment.
- Incentive-based commission.
- Formal training budget.
- Equity.
To succeed in this role, you'll require:
- Fluency in German and English.
- 2+ years' experience in a service-oriented, technical or customer support role.
- Technical proficiency in working on different systems (training will be provided).
- Hotel (front desk / reservations) and/or hospitality experience.
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